Matthew Parks Email and Phone Number

Associate Vice President & CIO of the Division of Information Technology (DoIT) - leader of NIU’s enterprise IT service offering, comprised of over 18 distinct services, leading an organization with 150 full-time staff and an annual operating budget in excess of $20M. Member of the University’s executive leadership team, focused on delivering comprehensive IT solutions to all NIU constituents – Students, Faculty and Administration. Advocate for broadband technology throughout Illinois, supporting many University Outreach functions to advance the cause of technology and broadband adoption in communities across the region.

Oversee Service Delivery of Institution's key IT infrastructure - Network (Wired/Wireless), Voice, Server/Storage, Infrastructure "Cloud" Apps to NIU's Main Campus and Outreach Centers.

Senior officer responsible for delivering gigabit access directly to eligible public sector organizations such as schools, libraries, hospitals, municipalities, county and public safety facilities. Through iFiber's Service Provider partners, we now offer similar high speed network transport services to businesses and residential subscribers in the private sector.

RF Technology Company focused on delivering product and service solutions to Tier-1/Tier-2 U.S. and International Wireless Operators.Technical Sales: Deliver technical solutions and support to Sales organization. Pre/Post-Sales support from opportunity qualification, customer training sessions, to troubleshooting and product deployment. Interference data analysis along with customer KPI performance metric analysis to present comprehensive value proposition to customer. Customize Market segmentation to maximize deployment of ISCO solutions to enhance Customer's network.Business Development: Present ISCO technology solutions to new customer prospects, both Domestic and International. Ensure product focus applies to specific applications in Client Markets.Program Management: Lead company Installation Services Delivery to all customer sites. Ensure resource management is alligned to deliver seemless installation of ISCO technology solutions, and customer sign-off is achieved.

Directed performance, planning and engineering of both iDEN & CDMA networks across 14 states – 43 voice & EVDO switch complexes. Led diverse team in development of capital expense budget to effectively support customer demand, while maintaining capital efficiencies. Professional reporting to organization of Key Performance Indicators and Capacity Utilization Metrics. Experienced in dealing with a highly functional organization in support of business critical strategies. In-depth knowledge of process development to meet needs of critical deployment activities.Technology & Skills Snapshot:CDMA/iDEN interconnect voice networkNextel's direct connect network3G/2G wireless data networktraffic engineering/forecastingproject managementswitch builds/decoms

Technical Support Engineer - Supported Nextel's iDEN Dispatch infrastructure. Troubleshooting customer-impacting network outages during providing 24 hours support. Interfaced with Development to track root-cause of network bugs/outages.Field Support Engineer - on-site support at customer location providing outage support, project management, installation specifications.