Matthew Parson, Mba Email & Phone Number

Cherry Hill, NJ, US

Philadelphia, Pennsylvania, US

• Project Management Leadership: Spearheaded and directed Technology-related projects, serving as the lead Project Manager, effectively bridging UD IT Technical/Security teams, vendor platforms, and ARMK.
• Strategic Tech Integration: Successfully orchestrated the seamless integration of POS, Kiosk & Mobile Ordering Systems, demonstrating prowess in onboarding and optimizing cutting-edge tech.
• Pioneering Sustainability Init.: Led the acquisition and implementation of four groundbreaking sustainability tech solutions, aligning these innovations with campus operations, consumer experiences, and sustainability.
• Pricing Accuracy/Comp. Analysis: Specialized in national/proprietary brand pricing strategies and implemented increases.
• Mobile Strategy Mastery: Proficiently implements dynamic mobile strategies, exploring new communication channels and engagement avenues. Skillfully orchestrates setup/ implementation of digital marketing promotional.
• POS Management: Handles pricing updates/system maintenance, manages POS database, category pricing, and SKUs.

Philadelphia, Pennsylvania, US

• Improved the hiring, innovation, passion, and training of 60+ FT union, PT, and salaried staff for a unit with $3.3 Million in yearly sales and 951,600 annual customers
• Aligns retail programming to campus brands and supports retailer strategy generation & implementation, ensuring forecasted budget and volume objectives are met
• Controls costs systematically by evaluating weekly, monthly, and annual data to ensure all food, labor, and service hours are aligned with campus operations to eliminate impulse products with high costs and low.
• Establish professional guidelines to support 10+ proprietary/national brands including Chick-fil-A, Good Uncle, Quiznos, Flip Kitchen, Local Restaurant Row, ensuring order accuracy, maintaining proper product levels.
• Supported the successful initial acquisition of the GrubHub Mobile Ordering platform and led subsequent upgrade to GrubHub Ultimate Mobile Ordering platform for 14 campus retail units, improved convenience to serve a.
• Campus mobile ordering lead liaison to Retail & Marketing teams ensuring menus are built and updated properly, develops brand messaging + mobile strategies, continuously evaluates new areas to communicate and grow.

Philadelphia, Pennsylvania, US

• Oversaw 5 satellite retail locations and respective management staff to maximize customer experience, continuously updating the site-specific merchandising plan to include new innovative products with total annual.
• Supervised 3 full-time hourly managers and 5-6 student managers tasked with hiring and coaching 45-65 students across all 5 convenience retail stores, conducting training meetings to ensure quality performance and.
• Collaborated with 10-12 vendors and distributors to order beverage products, snacks, & grocery products, developing strong professional relationships with brand strategy leaders from Herr’s Chips, Fritolay, Tropicana.
• Coordinated in-store promotional activities with the marketing director to allow students to engage with a variety of well-known brands through samplings, meal pairings, and sweepstakes, increasing branding awareness.

Philadelphia, Pennsylvania, US

• Achieved the Marketing Champion award by implementing relevant, consumer-facing promotional programs to allow students to engage in monthly events listed in the promotional calendar, increasing customer loyalty by 10%.
• Rectified operational inefficiencies by providing insight & solutions to reallocate and position 30-40 FT & PT staff members tobe in productive / effective spots, eliminating unnecessary overtime to reduce labor costs.
• Identified sales and labor management trends by eliminating low sellers and obtaining innovative food & beverage products.
• Handled the reorganization of Scrounge POS systems and acquired new service equipment including the T3 Floor Machine and credit card machines, closely coordinating with 3+ vendors (Tenant Equipment, Hubert/Source, &.

Philadelphia, Pennsylvania, US

• Strengthened the performance of 12 FT & PT employees at 5 satellite retail locations by conducting regular training sessions and resolving labor relation issues in accordance with the collective bargaining agreement.
• Assisted the monthly completion of Quality Assessment audits by answering 40 questions pertaining to safety, equipment, food production, employee hygiene, and board of health standard to confirm all operations were.
• Revamped the menu by procuring fresh new products and flavor offerings, diversifying the product mix aligned with the consumers’ needs and increasing customer satisfaction scores by 15% from the prior year.

• ARAMARK PATHWAYS TO LEADERSHIP PROGRAM - PTL Manager
• Assisted Aramark Account executives in achieving their quarterly and annual sales plans by securing new client appointments and successfully building a sales pipeline through continuous, on-going prospecting for new.
• Cultivated new relationships with clients by building trust and ensuring success through organization and well executed operational presentations, improving customer retention and brand loyalty.
• Evaluated the performance of 50+ staff members by collaborating with the HR team in arranging new processes to increasestaff effectiveness, identifying strengths and areas of improvement to achieve strategic goals.
• Oversaw catering operations and aided General Managers by providing recommendations to achieve accurate movement andprocessing of all products, ensuring the warehouse layout is optimally aligned for maximum.
• Collaborated with a 6 member management team and 35-50 union / support agency staff members to ensure floor planlogistics, catering schedules, and establish retail concepts per client expectations.

Philadelphia, PA, US

• THE SAINT JOSEPH’S FUND, SAINT JOSEPH’S UNIVERSITY, Philadelphia, PA 2005 - 2009Office of Development and Alumni Relations - Assistant Manager
• Monitored and supervised 12-15 student callers per shift in calling Alumni and informing them of current updates, events, and giving back to the university., increasing support and alumni participation by 30%.
• Successfully managed and motivated staff members to promote and retain annual donations
• Prepared pre-shift meetings and post-shift reports to discuss and review issues from prior shifts and discussing methods to optimize team efficiency.

Philadelphia, Pennsylvania, US

• ARAMARK - PHILADELPHIA ZOO Food & Beverage Operations Intern
• Supervised 20+ employees by evaluating their performance on speed of service, cleanliness, customer service presentation,customer satisfaction surveys, order accuracy, adherence to daily timelines, inventory levels.
• Managed 4 unique concession stands by establishing clear objectives and performance goals for the staff, upholdingexpectations in serving over 2,000-3,000 customers per day.
• Reduced waste by 10% through the implementation of the inventory management system.

Master Of Business Administration - Mba, Food Marketing

Bachelor'S Degree, Food Marketing