Matthew Patchin Email & Phone Number

• Superior Customer Service
• Assisting pharmacies, doctors, and patients with questions about pharmaceutical benefits

Appleton

• Research and analyze electronic and manual claims. Apply troubleshooting skills to resolve issues as allowed by the individual benefit
• Accurately process Prior Authorization requests according to regulatory and client specific guidelines. Review, process, and troubleshoot incoming Prior Authorization requests for various medications
• Act as a provider help desk specialist to aid providers in submitting prior authorization requests, providing formulary product information… Show more
• Act as a provider help desk specialist to aid providers in submitting prior authorization requests, providing formulary product information, and communicating prior authorization request status Show less

Appleton, WI

• Planned and implemented marketing and community events
• Sold commodities to merchants
• Advertising and promotional flyer design and development
• Customer relations point person for the company

Appleton, WI

• Product knowledge
• Stock replenishment
• Loading and unloading of merchandise
• Machine operation

Appleton, WI

• Control and maintain all store operations
• Responsible for all bookwork
• Inventory control and product ordering
• Hiring, training and developing staff

Neenah, WI

• Control and maintain all store operations
• Train, coach and develop staff
• Sales
• Track and monitor inventory
• Technical troubleshooting

Appleton, WI

• New customer acquisitions
• Sold products to existing customer base
• Consulted and advised safety professionals on needs based solutions

Appleton, WI

• Compiled daily and weekly sales reports for managerial submission
• Performed quality control assessments
• Handled customer concerns and escalations
• Conducted bi-weekly team informational huddles
• Managed employee scheduling and sick time calendars
• Conducted training sessions on new and existing policies and procedures

Appleton, WI

• Took incoming calls from new and existing customers
• Sold services to meet sales quota
• Was able to successfully troubleshoot technical service problems
• Answered billing questions

Appleton, WI

• Was responsible for running the store operations in manager’s absence
• Compiled nightly sales totals
• Updated daily statistics
• Helped to hire and train new employees

Appleton, WI

• Operated cash register
• Maintained daily stock levels
• Performed nightly book work

Education record

Hsed

HSED