Matthew Patchin Email & Phone Number

• Superior Customer Service• Assisting pharmacies, doctors, and patients with questions about pharmaceutical benefits

Appleton

• Research and analyze electronic and manual claims. Apply troubleshooting skills to resolve issues as allowed by the individual benefit• Accurately process Prior Authorization requests according to regulatory and client specific guidelines. Review, process, and troubleshoot incoming Prior Authorization requests for various medications• Act as a provider help desk specialist to aid providers in submitting prior authorization requests, providing formulary product information… Show more • Research and analyze electronic and manual claims. Apply troubleshooting skills to resolve issues as allowed by the individual benefit• Accurately process Prior Authorization requests according to regulatory and client specific guidelines. Review, process, and troubleshoot incoming Prior Authorization requests for various medications• Act as a provider help desk specialist to aid providers in submitting prior authorization requests, providing formulary product information, and communicating prior authorization request status Show less

Appleton, Wi

• Planned and implemented marketing and community events• Sold commodities to merchants• Advertising and promotional flyer design and development• Customer relations point person for the company

Appleton, Wi

• Product knowledge• Stock replenishment• Loading and unloading of merchandise• Machine operation

Appleton, Wi

• Control and maintain all store operations• Responsible for all bookwork• Inventory control and product ordering• Hiring, training and developing staff

Neenah, Wi

• Control and maintain all store operations• Train, coach and develop staff• Sales• Track and monitor inventory• Technical troubleshooting

Appleton, Wi

• New customer acquisitions• Sold products to existing customer base• Consulted and advised safety professionals on needs based solutions

Appleton, Wi

• Compiled daily and weekly sales reports for managerial submission• Performed quality control assessments• Handled customer concerns and escalations• Conducted bi-weekly team informational huddles• Managed employee scheduling and sick time calendars• Conducted training sessions on new and existing policies and procedures• Developed team members to their fullest potential by using clearly defined goals and objectives.• Agent development through silent and… Show more • Compiled daily and weekly sales reports for managerial submission• Performed quality control assessments• Handled customer concerns and escalations• Conducted bi-weekly team informational huddles• Managed employee scheduling and sick time calendars• Conducted training sessions on new and existing policies and procedures• Developed team members to their fullest potential by using clearly defined goals and objectives.• Agent development through silent and side-by-side monitoring• Encouraged agent performance by sending out multiple sales progress reports daily Show less

Appleton, Wi

• Took incoming calls from new and existing customers• Sold services to meet sales quota• Was able to successfully troubleshoot technical service problems• Answered billing questions

Appleton, Wi

• Was responsible for running the store operations in manager’s absence• Compiled nightly sales totals• Updated daily statistics• Helped to hire and train new employees

Appleton, Wi

• Operated cash register• Maintained daily stock levels• Performed nightly book work

Education record

Hsed

HSED