Matthew Payette Email and Phone Number

The Chief Community Banking Officer provides overall management of Bank’s Community Banking Division (Branch Administration, IRA, and Branch Operations departments). Assumes responsibility for the planning, coordination and administration of the Customer Services Delivery System of all the banking offices. Directs staff through subordinate Vice Presidents, Regional Managers, Managers and Supervisors. Oversees customer service (internal and external) and relationship development efforts… Show more The Chief Community Banking Officer provides overall management of Bank’s Community Banking Division (Branch Administration, IRA, and Branch Operations departments). Assumes responsibility for the planning, coordination and administration of the Customer Services Delivery System of all the banking offices. Directs staff through subordinate Vice Presidents, Regional Managers, Managers and Supervisors. Oversees customer service (internal and external) and relationship development efforts. Participates in the general management of the Company and assists in formulating plans, programs and procedures bank-wide particularly in Community Banking. Demonstrates a willingness to do more than is required or expected by embracing the Bank’s mission statement and core values, which will improve results and morale as well as create new opportunities Show less

The Regional Manager is responsible for the oversight of assigned branches in their region including relationship development, customer service, staff development, branch profitability, lending, operations and security and safety in accordance with the Bank's objectives. Participates in setting branch goals that are in line with Bank-wide objectives.Monitors the quality of work produced by branches and works to implement correction action to strengthen weaknesses or identified… Show more The Regional Manager is responsible for the oversight of assigned branches in their region including relationship development, customer service, staff development, branch profitability, lending, operations and security and safety in accordance with the Bank's objectives. Participates in setting branch goals that are in line with Bank-wide objectives.Monitors the quality of work produced by branches and works to implement correction action to strengthen weaknesses or identified deficiencies.Guides Branch Mangers in business development and customer retention. Actively participates in customer calls with Branch Managers and monitors follow-up action, as necessary. Show less