Matthew Pendleton Email & Phone Number

Essex, Connecticut, United States

Regularly responded to customer inquiries, both over the phone and via email. Responsible for assisting customers with booking excursion reservations, informing them of purchasing options, and technical support. Consistently responsible for communication management between various departments, including operational crews, private events staff, and food service. Other duties included booking reservations for large groups, servicing donation requests for silent auctions and raffles, and coordinating sales of virtual merchandise (in the form of gift cards, certificates, and virtual tickets).

Clinton, Connecticut, United States

Consistently worked to be a valuable resource for customer inquiries on the sales floor. Tasked with various responsibilities, including payment assistance via the cash register, registering customers for loyalty and reward programs, and maintaining a tidy storefront operation. This would all be done to create a satisfactory shopping experience that would exceed customer expectations.

Manchester, New Hampshire, United States

Continuously committed to the overseeing of all campus recreational properties, including the Fitness Center and Larkin field. Managed and worked with Fitness Center and Campus Recreation staff to uphold facility quality to the Southern New Hampshire University standard. Oversaw and assisted with the management of various events in the Fieldhouse building as well.

Manchester, New Hampshire, United States

Worked to uphold values of dedication, persistence, integrity, and cleanliness in the workplace. Duties included monitoring the well being of fitness center customers, checking in customers via their IDs, regularly cleaning/repairing equipment, closing and opening the establishment, and doing routine checks on the other facilities of the building (including two gyms, a pool, a dance studio, a and a racquetball room).

Manchester, New Hampshire, United States

Essex, Connecticut, United States

Worked with other Elves and Sleepy Servers to deliver Hot Chocolate, Cookies, and other wintertime delicacies to the passengers on the North Pole Express. Assisted kitchen staff in food preparation where necessary and regularly worked with the Kitchen Manager to ensure maximum efficiency in the distribution of food and drinks.

Essex, Connecticut, United States

Worked regularly to keep all Valley Railroad locations tidy. Worked to keep Steam Train, Riverboat, and its affiliate buildings clean and well-maintained to the highest standard at all times. Communicated regularly with other departments to assist with event setup and takedown.

Bachelor'S Degree, Creative Writing & English

Activities and Societies: Creative Writing Club, Penmen Press, and Game Design Club member

High School Diploma