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Matthew Perrone Email & Phone Number
Technician at AT&T | Technical Support Specialist | CCNA Certified | Expert in Troubleshooting, IT Operations, & Customer Support
at
AT&T
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✓ Verified May 2026
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Current company
Role
Technician at AT&T | Technical Support Specialist | CCNA Certified | Expert in Troubleshooting, IT Operations, & Customer Support
Location
Louisville, Kentucky, United States
Who is Matthew Perrone? Overview
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Quick answer
Matthew Perrone is listed as Technician at AT&T | Technical Support Specialist | CCNA Certified | Expert in Troubleshooting, IT Operations, & Customer Support at AT&T, based in Louisville, Kentucky, United States. AeroLeads shows a matched LinkedIn profile for Matthew Perrone.
Matthew Perrone previously worked as Wire Technician at At&T and Direct Support Professional at Tierra Del Sol Foundation. Matthew Perrone holds Master Of Science - Ms, Information Technology Management from Western Governors University.
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Email format at AT&T
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AT&T
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Profile bio
About Matthew Perrone
Technical Support Specialist with expertise in troubleshooting, network diagnostics, and customer service. I have a proven ability to resolve technical issues quickly and provide excellent support to ensure systems run efficiently. With a Cisco Certified Network Associate (CCNA) certification, I possess strong knowledge of computer networking, while my hands-on experience in managing IT operations, system configurations, and technical documentation comes from my professional roles and advanced education.My strengths include: • Technical Troubleshooting: Efficiently diagnosing and solving network and system issues. • Customer Support: Delivering clear communication and fast resolutions for customer needs. • System Configuration: Optimizing networks and automating workflows. • Remote & On-Site Support: Supporting customers through phone, chat, and in-person. • Team Collaboration: Working across teams to resolve escalations and improve processes.I’m passionate about providing expert technical guidance and ensuring customer success.
Listed skills include Clinical Trials, Specimen Processing, Chemistry, Biorepository, and 15 others.
Current workplace
Matthew Perrone's current company
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7 roles
Matthew Perrone work experience
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Wire Technician
Current- Performed installation and maintenance of fiber optic and copper lines, ensuring optimal performance and reliability for customers.
- Utilized advanced diagnostic tools to troubleshoot network issues, significantly reducing downtime and improving customer satisfaction.
- Applied expertise in Ethernet, VoIP, FTTH, and network troubleshooting, enhancing service quality and network functionality.
- Consistently received 100% positive customer survey ratings, reflecting a commitment to exceptional service and technical expertise.
Jul 2022 - Present
Direct Support Professional
- Provided coaching and assistance for college students with disabilities, helping them develop time management skills and create weekly schedules to stay on top of assignments.
- Supported students in interacting with professors and navigating the academic environment, promoting their educational success.
- Assisted students remotely with resolving technical issues and performing software upgrades, ensuring systems remained compliant with online course requirements.
- Facilitated students’ ability to meet academic goals by helping them adapt to the demands of remote learning.
Jan 2021 - Apr 2022
Technical Support Specialist
Wellspring Christian Fellowship
- Managed comprehensive IT operations, overseeing network setups, security updates, and system troubleshooting across the organization.
- Spearheaded the integration of PTZ cameras and streaming capabilities, tailoring solutions to meet organizational needs within budget constraints.
- Conducted routine maintenance and provided ongoing support, ensuring robust communication systems and uninterrupted service delivery.
Feb 2013 - Apr 2022
Foreign Trainer (English Second Language Teacher)
- Taught English to professionals, business executives, and college students, maintaining a satisfaction rate of over 90%.
- Delivered detailed feedback assessments after each class, ensuring continuous student progress.
- Led presentations and seminars on a variety of topics, tailoring lessons to students’ trade and business needs.
Oct 2018 - Mar 2020
Pre-Analytical Services Coordinator / Speciman Associate
- Coordinated urgent ad-hoc sample transportation requests to laboratories around the world, ensuring timely and accurate processing.
- Improved the department’s scheduling calendar by optimizing the layout and automating metrics calculations, leading to increased efficiency.
- Created an Excel macro to process work orders with hundreds of samples, reducing processing time from five minutes to less than 30 seconds.
Jul 2016 - Sep 2018
It Technician (Student)
- Removed malware and recovered data from students’ devices, improving system security and data integrity.
- Responded to user inquiries regarding software and hardware issues, troubleshooting and resolving problems efficiently.
- Provisioned computer hardware and software to faculty and campus labs, maintaining the operational efficiency of academic resources.
- Diagnosed and resolved hardware, software, network, and system issues, ensuring smooth campus operations.
Aug 2010 - May 2011
4 education records
Matthew Perrone education
Master Of Science - Ms, Information Technology Management
Western Governors University
Bachelor'S Degree, Pharmaceutical Chemistry
University Of California, Davis
Associate Of Science - As, Mathematics
College Of The Canyons
Associate Of Science - As, Biology, General
College Of The Canyons
FAQ
Frequently asked questions about Matthew Perrone
Quick answers generated from the profile data available on this page.
What company does Matthew Perrone work for?
Matthew Perrone works for AT&T.
What is Matthew Perrone's role at AT&T?
Matthew Perrone is listed as Technician at AT&T | Technical Support Specialist | CCNA Certified | Expert in Troubleshooting, IT Operations, & Customer Support at AT&T.
Where is Matthew Perrone based?
Matthew Perrone is based in Louisville, Kentucky, United States while working with AT&T.
What companies has Matthew Perrone worked for?
Matthew Perrone has worked for At&T, Tierra Del Sol Foundation, Wellspring Christian Fellowship, Wall Street English China, and Q² Solutions.
How can I contact Matthew Perrone?
You can use AeroLeads to view verified contact signals for Matthew Perrone at AT&T, including work email, phone, and LinkedIn data when available.
What schools did Matthew Perrone attend?
Matthew Perrone holds Master Of Science - Ms, Information Technology Management from Western Governors University.
What skills is Matthew Perrone known for?
Matthew Perrone is listed with skills including Clinical Trials, Specimen Processing, Chemistry, Biorepository, Data Analysis, Iata, English, and Qlims.
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