Matthew Perrone Email and Phone Number
Technical Support Specialist with expertise in troubleshooting, network diagnostics, and customer service. I have a proven ability to resolve technical issues quickly and provide excellent support to ensure systems run efficiently. With a Cisco Certified Network Associate (CCNA) certification, I possess strong knowledge of computer networking, while my hands-on experience in managing IT operations, system configurations, and technical documentation comes from my professional roles and advanced education.My strengths include: • Technical Troubleshooting: Efficiently diagnosing and solving network and system issues. • Customer Support: Delivering clear communication and fast resolutions for customer needs. • System Configuration: Optimizing networks and automating workflows. • Remote & On-Site Support: Supporting customers through phone, chat, and in-person. • Team Collaboration: Working across teams to resolve escalations and improve processes.I’m passionate about providing expert technical guidance and ensuring customer success.
At&T
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At&TLouisville, Ky, Us
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Wire TechnicianAt&T Jul 2022 - PresentDallas, Tx, Us• Performed installation and maintenance of fiber optic and copper lines, ensuring optimal performance and reliability for customers.• Utilized advanced diagnostic tools to troubleshoot network issues, significantly reducing downtime and improving customer satisfaction.• Applied expertise in Ethernet, VoIP, FTTH, and network troubleshooting, enhancing service quality and network functionality.• Consistently received 100% positive customer survey ratings, reflecting a commitment to exceptional service and technical expertise. -
Direct Support ProfessionalTierra Del Sol Foundation Jan 2021 - Apr 2022Sunland, Ca, Us• Provided coaching and assistance for college students with disabilities, helping them develop time management skills and create weekly schedules to stay on top of assignments.• Supported students in interacting with professors and navigating the academic environment, promoting their educational success.• Assisted students remotely with resolving technical issues and performing software upgrades, ensuring systems remained compliant with online course requirements.• Facilitated students’ ability to meet academic goals by helping them adapt to the demands of remote learning. -
Technical Support SpecialistWellspring Christian Fellowship Feb 2013 - Apr 2022• Managed comprehensive IT operations, overseeing network setups, security updates, and system troubleshooting across the organization.• Spearheaded the integration of PTZ cameras and streaming capabilities, tailoring solutions to meet organizational needs within budget constraints.• Conducted routine maintenance and provided ongoing support, ensuring robust communication systems and uninterrupted service delivery.
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Foreign Trainer (English Second Language Teacher)Wall Street English China Oct 2018 - Mar 2020Shanghai, Shanghai, Cn• Taught English to professionals, business executives, and college students, maintaining a satisfaction rate of over 90%.• Delivered detailed feedback assessments after each class, ensuring continuous student progress.• Led presentations and seminars on a variety of topics, tailoring lessons to students’ trade and business needs. -
Pre-Analytical Services Coordinator / Speciman AssociateQ² Solutions Jul 2016 - Sep 2018Durham, North Carolina, Us• Coordinated urgent ad-hoc sample transportation requests to laboratories around the world, ensuring timely and accurate processing.• Improved the department’s scheduling calendar by optimizing the layout and automating metrics calculations, leading to increased efficiency.• Created an Excel macro to process work orders with hundreds of samples, reducing processing time from five minutes to less than 30 seconds. -
It Technician (Student)California Lutheran University Aug 2010 - May 2011Thousand Oaks, Ca, Us• Removed malware and recovered data from students’ devices, improving system security and data integrity.• Responded to user inquiries regarding software and hardware issues, troubleshooting and resolving problems efficiently.• Provisioned computer hardware and software to faculty and campus labs, maintaining the operational efficiency of academic resources.• Diagnosed and resolved hardware, software, network, and system issues, ensuring smooth campus operations.
Matthew Perrone Skills
Matthew Perrone Education Details
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Western Governors UniversityInformation Technology Management -
University Of California, DavisPharmaceutical Chemistry
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College Of The CanyonsMathematics
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College Of The CanyonsGeneral
Frequently Asked Questions about Matthew Perrone
What company does Matthew Perrone work for?
Matthew Perrone works for At&t
What is Matthew Perrone's role at the current company?
Matthew Perrone's current role is Technician at AT&T | Technical Support Specialist | CCNA Certified | Expert in Troubleshooting, IT Operations, & Customer Support.
What schools did Matthew Perrone attend?
Matthew Perrone attended Western Governors University, University Of California, Davis, College Of The Canyons, College Of The Canyons.
What skills is Matthew Perrone known for?
Matthew Perrone has skills like Clinical Trials, Specimen Processing, Chemistry, Biorepository, Data Analysis, Iata, English, Qlims, Laboratory Information Management System, Standard Operating Procedure, Good Clinical Practice, Microsoft Office.
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