Marketing Technology & Operations Manager
CurrentDriving efficient marketing operations through Marketo process optimization, Salesforce integration support, Drift chatbot management, and 6sense audience segmentation, and web analytics overhaulCore areas of responsibility:ANALYTICS• Leading clean-up and optimization of Google Tag Manager and conversion tracking• Leading design and adoption of new UTM tracking model• Supporting design of Salesforce Campaign structure for marketing performance reporting• Collaborating on design and adoption of new MQL scoring modelMARKETO - Supported 69% improvement in Salesforce sync backlog• MQL scoring updates and efficiency increases• Salesforce integration optimization and error diagnostics • Field usage audit and tracking• Lead form optimization support• MarTech vendor research, ROI analysis, and contracting supportDRIFT - Led 38% increase opportunity generation efficiency• Chatbot strategy formulation and ROI reporting• Chatbot management (60+ active chatbots)• A/B testing chat-bot messaging and structure• Chatbot services vendor management• Sales management support6SENSE - Driving audience segmentation across email and paid media campaigns• Segment builds supporting LinkedIn, Google, Marketo, and Optimizely• Orchestration management• Integration setup and support