Matthew Phillips Mapm Email & Phone Number

Chilton, England, United Kingdom

- Responsible for the identity and delivery of internal and external facing projects to benefit the membership and the wider industry.

Chiltern

• Responsible for organisation-wide sourcing & adoption of project management software and standards.• Accountable for delivery of all internal projects and coordinating all internal & external stakeholders to achieve completion.• Sourcing of process mapping software, leading to responsibility for organisation-wide process mapping and analysis.

Managed a small team to ensure re-accreditation of the Customer Service Excellence award for One Housing's Employment and Training team. - Responsible for collecting and organising up to 6 pieces of written evidence across 22 different criterias to satisfy requirements of the award.- Accountable for the digital upload, and paper collation, of all evidence collected for assessment. -Organised and subsequently ran assessment day, including numerous interviews with suppliers, customers and staff, for the benefit of assessor as final part of the project.

London, United Kingdom

Helping to deliver a large-scale business transformation project, alongside smaller Business Intelligence projects, to the Housing Services directorate. - Responsible for brainstorming, creating and presenting 'Benefit Maps' to various internal stakeholders, including senior managers and directors. - Undertook an extensive audit of internally accessible reports, with a specific focus on GDPR compliance. - Project lead for ensuring Fire Risk Assessment action compliance within Housing Services directorate.

A two year graduate scheme consisting of four six-monthly placements. 1. One Direct Maintenance Ltd. • Designed and presented company relevant Health & Safety literature.• Facilitated the repairs process for residents from the repairs helpdesk. • Ensured stock compliance with relevant housing laws.2. CityStyle Ltd. - Home Ownership Advisor• First point of call for any housing issues relating to over 600 leasehold and shared ownership properties in the E14 postcode. • Liaised with Met. Police, Local Government and MPs to solve a wide range of larger-scale problems, such as community Anti-Social Behaviour.• Designed and facilitated a community day, in conjunction with housing and repairs colleagues, at a mixed-tenure development to improve block cohesion. 3. CityStyle Ltd. - Customer Accounts Advisor• Responsible for collecting the rent of over 600 properties, totalling millions of pounds annually, in the Camden and Kentish Town area.• Presented arrears cases in County Court in order to secure arrears agreements or possession.• Implemented new process for greater collaboration between Accounts Team and Gas Compliance team in order to streamline access/communication channels. 4. Employment and Training - Service Improvement Coordinator• Overhauled the internal KPI measuring procedures to ensure greater ease of use and accuracy.• Created a number of spreadsheets to collect and breakdown training data in order for service to better target prospective customers and increase efficiencies. • Organised and ran a two week training programme focused on employability and wellness for supported residents, following liaison with a number of external suppliers.

Lincolnshire

• Presented ideas, designs and research on competitors offerings to owners on a weekly basis.• Facilitated and took part in a company training retreat centred on 'Personal Leadership'.• Designed and helped create a brand new company website: http://ddaconsulting.com/• Designed and created material to advertise company training courses and retreats.• Represented the firm at a trade fair, helping with company promotion and the securing of future business. • Ensured company training manuals and general publications were factually correct for public viewing.

Olympic Park, Stratford, London

• Gave directions and advice, answered queries and solved problems for visitors.• Dealt with a multitude of nationalities on a daily basis.• Stewarded the refreshment areas circling the Stadium 'island', implementing ad hoc queuing systems to minimise customer waiting times and ensure walkways were still accessible. • Responsible for public safety for duration of time on the Stadium 'island'.• Checked tickets for access to Stadium 'island' and seated spectators within the Stadium itself.

Maldon, Essex.

• Hosted the 2009 and 2010 Brooks Brothers Classic, a PGA EuroPro Tour event as part of the team.• Liaised with event managers to ensure smooth delivery.• Interacted with, and problem-solved for, both corporate and individual clients, as well as returning members, regarding a multitude of issues. • Primarily responsible for the upkeep of hotel grounds and both golf courses, as part of a small team to ensure customer enjoyment and loyalty.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: 1st XI Hockey. School of Business & Management PASS Mentor.

High School, Gcse And A-Level