Matthew Pinnock Email & Phone Number

•Write and review tickets to request maintenance to various types of equipment.•Create help desk tickets, troubleshoot and resolve desktop issues.•Assist customers in identifying issues and explain solutions to restore service and functionality.•Load software, grant permissions, and configure hardware for new employees as part of onboarding process.•Promote efficiency among departments with prompt resolution of system issues.•Update software to safeguard against security flaws.•Answer questions and provided information to customers and coworkers about new software or hardware.

• Provided exceptional service to customers, earning the employee of the month within two months of starting.• Utilized active listening to optimize service quality and respond to customer requests promptly.• Recorded orders accurately on the DASH POS system and ensured a smooth dining experience for guests.• Greeted customers warmly, offered seating options, and made appetizer suggestions to enhance their dining experience.

Sunrise, Florida, United States

•Provided homework assistance using specific curriculum and materials.•Supported students with helpful study habits and exam strategies.•Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.•Motivated students towards learning and studying to build self-confidence and reduce fear of failure.•Used flashcards and other techniques to test and improve memory through practiced information retrieval.•Developed student confidence through positive reinforcement strategies.

Information Technology

Education record

Cybersecurity, A

Activities and Societies: Studied skills and fundamentals of cybersecurity such as: • Forensics • Social Engineering • Ethical Hacking •.