Matthew Pinnock Email & Phone Number

• Write and review tickets to request maintenance to various types of equipment.
• Create help desk tickets, troubleshoot and resolve desktop issues.
• Assist customers in identifying issues and explain solutions to restore service and functionality.
• Load software, grant permissions, and configure hardware for new employees as part of onboarding process.
• Promote efficiency among departments with prompt resolution of system issues.
• Update software to safeguard against security flaws.

• Provided exceptional service to customers, earning the employee of the month within two months of starting.
• Utilized active listening to optimize service quality and respond to customer requests promptly.
• Recorded orders accurately on the DASH POS system and ensured a smooth dining experience for guests.
• Greeted customers warmly, offered seating options, and made appetizer suggestions to enhance their dining experience.

Sunrise, Florida, United States

• Provided homework assistance using specific curriculum and materials.
• Supported students with helpful study habits and exam strategies.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Used flashcards and other techniques to test and improve memory through practiced information retrieval.
• Developed student confidence through positive reinforcement strategies.

Information Technology

Education record

Cybersecurity, A

Activities and Societies: Studied skills and fundamentals of cybersecurity such as: • Forensics • Social Engineering • Ethical Hacking •.