Matthew Pitt

Matthew Pitt Email and Phone Number

Associate Director - Enteprise & Business Care Operations - Optus @ Optus
australia
Matthew Pitt's Location
Greater Adelaide Area, Australia
Matthew Pitt's Contact Details

Matthew Pitt personal email

n/a
About Matthew Pitt

Matthew Pitt is a Associate Director - Enteprise & Business Care Operations - Optus at Optus. He possess expertise in change management, stakeholder management, customer experience, six sigma, business process improvement and 45 more skills. He is proficient in Spanish and Catalan. Colleagues describe him as "Matt is an outcomes focussed leader with a natural affinity for building strong relationships with people at all levels of business. He is comfortable at all levels of complexity and is always focussed on identifying pragmatic outcomes that address business challenges. Matt’s ability to share his skills and experience with people around him means that he is always uplifting the capability of those he works with. I have enjoyed working with Matt at both Optus and DHS and he made a… Show more"

Matthew Pitt's Current Company Details
Optus

Optus

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Associate Director - Enteprise & Business Care Operations - Optus
australia
Website:
optus.com.au
Employees:
10167
Matthew Pitt Work Experience Details
  • Optus
    Associate Director - Enterprise & Business Care Operations
    Optus Nov 2022 - Present
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  • Ventia Pty Ltd
    National Manager - Continuous Improvement - Defence Base Services - Lean Six Sigma Master Black Belt
    Ventia Pty Ltd May 2019 - Nov 2022
    - Development and delivery of the continuous improvement strategy within Defence Base Services. - Leading capability development and governance of initiatives to return benefits to the business and client. - Leading a cross functional team of managers responsible for workforce planning, transformation governance, demand management and innovation.
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  • Australian Government Department Of Human Services
    Director - Customer Experience Capability - Chief Citizen Experience Office
    Australian Government Department Of Human Services Feb 2018 - May 2019
    Adelaide, Australia
    Building capabilities to support the department in applying a customer centric approach to ways of working and thinking including Human Centred Design, Service Design, User Research, Behavioral Economics and Innovation.
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  • Optus
    Customer Experience Transformation Manager - Lean Six Sigma Black Belt
    Optus Jul 2015 - Feb 2018
    The primary objective of the role was to utilise Lean Six Sigma analysis, human centred design and organisational change methodologies to strengthen the Optus Customer Experience. This was done through the effective delivery of projects and consultative pieces of work which deliver benefit to Optus’ customers and in turn to the organisation. The Optus Customer Experience Transformation program is focused on improving the complete customer experience as well as delivering knowledge and capability within the business to drive a cultural shift and facilitate ongoing continuous customer improvements.
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  • Optus
    Customer Experience Capability Development Manager - Lean Six Sigma Black Belt
    Optus May 2011 - Jul 2015
    This role was to strengthen the Optus Customer Experience Transformation Strategy through the management and delivery of capability programs including Lean Six Sigma, Change Management, Innovation and Human Centred Design.The role was responsible for enabling the business to correct/improve process and customer experience inefficiencies through developing the skills and capability of employees. As a result of successful project delivery and ongoing roll-out of the development programs, this role played a pivotal part in continuing to equip employees to correct business problems and therefore deliver on improved customer experience and efficiency.
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  • Optus
    Project Manager
    Optus Jun 2009 - May 2011
    The primary focus of the business Project Manager role was to effectively manage the implementation of new products, enhancements to existing products and integration of new business into General Enquiries & Billing department of Optus Customer Care. These are managed in consultation with key stakeholders and the General Manager.The role was also responsible for developing and maintaining an overall program plan for General Enquiries & Billing taking accountability for high level end to end delivery of projects into the business.In addition to undertaking agreed project tasks, opportunities for business process or systems improvements were pro-actively identified, developed and recommendations made, and when appropriate, rolled out for implementation.
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  • Optus
    Singtel Optus Lean Six Sigma Project Lead - Lean Six Sigma Green Belt
    Optus Nov 2008 - Nov 2010
    Project initiative lead delivering call handling time reduction in customer service centres.
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  • Optus
    Training Accreditation Specialist
    Optus Feb 2007 - Nov 2008
    Master trainer providing Train-the-Trainer and accreditation of offshore BPO vendor trainers.
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  • Optus
    Customer Service Team Leader
    Optus Sep 2005 - Feb 2007
    People leadership of frontline customer service team.
    View

Matthew Pitt Skills

Change Management Stakeholder Management Customer Experience Six Sigma Business Process Improvement Telecommunications Strategy Project Management Coaching Management Team Leadership Program Management Training Integration Contact Centers Workshop Facilitation Call Centers Business Analysis Data Analysis Leadership Service Delivery Business Process Mentoring Business Case Team Management Training Delivery Performance Management Outsourcing Business Process Mapping Pmo Facilitation Storyboarding Mobile Devices Business Strategy High Performance Teams Proposal Writing Raci Public Speaking Employee Training Business Process Design Cost Benefit Analysis Business Case Preparation Culture Change Business Process Re Engineering Leadership Development Sql Excel Microsoft Office Requirements Analysis Project Planning

Matthew Pitt Education Details

Frequently Asked Questions about Matthew Pitt

What company does Matthew Pitt work for?

Matthew Pitt works for Optus

What is Matthew Pitt's role at the current company?

Matthew Pitt's current role is Associate Director - Enteprise & Business Care Operations - Optus.

What is Matthew Pitt's email address?

Matthew Pitt's email address is ma****@****rum.com

What schools did Matthew Pitt attend?

Matthew Pitt attended University Of South Australia, Agsm @ Unsw Business School, Australian Institute Of Management, Agsm @ Unsw Business School, Australian Institute Of Management, Institute Of Management.

What skills is Matthew Pitt known for?

Matthew Pitt has skills like Change Management, Stakeholder Management, Customer Experience, Six Sigma, Business Process Improvement, Telecommunications, Strategy, Project Management, Coaching, Management, Team Leadership, Program Management.

Who are Matthew Pitt's colleagues?

Matthew Pitt's colleagues are Theresa Roberts, Jannine Simone, Nyajimma Pal, Sunitha Fernandes, Athena Toeng, Karan Shah, Eveline Dang.

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