Matthew Porter Email & Phone Number

Huddersfield, England, United Kingdom

Manchester, England, United Kingdom

Manchester, United Kingdom

Currently running a Bio-Secure venue for behind closed doors cricket. Implimenting the new Hilton CleanStay.looking after our international teams and making sure we are the home away from home.

Manchester, Greater Manchester, United Kingdom

With the ICC World Cup now finished, I can reflect on the great experience it gave me. After all the planning and meetings it was great to see it all in action and can finally look back at the great success it was.Ranked 12 out of 122 hotels in Manchester on Tripadvisor, voted by the travellers. Achieving an Outstanding result for our QA Audit and Salt Reasults. Now awaiting our next audit due at anytime.Now looking ahead for new ways to excite and delight my Guests and Teams all year round.

Manchester, Greater Manchester, United Kingdom

Developing a new Front of House Team to achieve greatness.•Creating SOP's so all standards are met and adhered to.•Applying new procedures.•Supporting my management team to provide them with the tools to perform not only as an individual but as a department.• Maintain constant training to keep the team up to date and knowledgeable about the brand and the local area.• Supporting the Operations Manager and Revenue Manager to achieve our targeted budgets and profits.• Working with forecasts and budgets to present a profitable department.• Using incentives to increase our rooms revenue and average room rates.• Interviewing new members of the team and working with them throughout the introduction program.• Reviews with the current team to set objectives and training goals.• Main point of contact for guest corrispondence. Responding to feedback good or bad to improve guest experience.• Reviewing risk assessments, health and safety policy's and crisis manuals.• Working with Opera, Micros, Vingcard• Dalata Way• Point of contact for departmental relations.• Personal licence holder.• First aid trained.• Full UK driving licence.

Manchester, United Kingdom

Working with my Front of House team to ensure Brand Standards are met to the Marriott policy.•Supporting my management team to provide them with the tools to perform not only as an individual but as a department.• Maintain constant training to keep the team up to date and knowledgeable about the brand and the local area.• Supporting the Operations Manager and Revenue Manager to achieve our targeted budgets and profits.• Working with forecasts and budgets to present a profitable department.• Using incentives to increase our rooms revenue and average room rates.• Interviewing new members of the team and working with them throughout the introduction program.• Reviews with the current team to set objectives and training goals.• Main point of contact for guest corrispondence. Responding to feedback good or bad to improve guest experience.• Reviewing risk assessments, health and safety policy's and crisis manuals.• Working with MARSHA, Opera, Micros, Fourth Hospitality.• Art of Hosting.• Point of contact for departmental relations.• Personal licence holder.• First aid trained.• Full UK driving licence.

• Working closely with the Reception team to maintain brand standards with checking in/out• Maintain constant training to keep the team up to date and knowledgeable about the brand and the local area.• Working with forecasts and budgets to present a profitable department.• Interviewing new members of the team and working with them throughout the introduction program.• Reviews with the current team to set objectives and training goals.• Main point of contact for guest corrispondence. Responding to feedback good or bad to improve guest experience.• Working with MARSHA, Opera, Micros, Fourth Hospitality.• Art of Hosting.• Housekeeping support.• Personal licence holder.• First aid trained.• Full UK driving licence

Manchester, United Kingdom

• Working alongside the head of the department to look after a restaurant, two bars, room service and our conference and banqueting events.

Manchester, United Kingdom

Bristol, United Kingdom

A Levels

Gcse'S