Matthew Potts Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

• Spearheaded PMO transformation initiative overhauling our methods and procedures with a focus on increasing intrinsic value of our services for stakeholders• Realized operational gains and resource management improvements for key partner organization by aligning and integrating PMO processes to delivery domain operating models• Directed team of program managers responsible for the technical delivery and execution of the entire Digital Sales portfolio, overseeing the delivery lifecycle from program ideation to launch (shipping 150+ customer & agent facing features in 2023 alone)• Led migration of Comcast’s customer facing IVR platform (responsible for handling 1M+ daily customer interactions) from vendor’s legacy stack to GCP based platform• Partnered with executive Sales Experience team to define and inform strategic goals and budget forecasts• Liaised as an organizational thought leader on PMO process design and automation across wider PMO and Engineering organizations• Managed roadmap and technical delivery of all digital customer join and change journeys for both customer and agent facing experiences

Philadelphia, Pa, Us

• Led the technical delivery of new product introduction (NPI) programs for Xfinity Mobile during business startup phase, primarily new handset launches• Reduced lead time for Apple NPI events from 6-months to 2-weeks by fine-tuning stakeholder processes and automating handoffs across technical teams (Apple NPI events represent mission critical moments in XM’s growth from 1M to 5M customers)• Collaborated with cross-functional technical teams and business leaders to optimize GTM functions• Championed NPI reporting improvements in partnership with EBI, delivering real-time visibility into NPI pre-order and GA sales moments for SLT stakeholders• Prepared and presented GTM business readiness updates to ELT/SLT

Philadelphia, Pa, Us

• Managed 10 scrum team wide, geographically dispersed SAFe delivery framework, responsible for migrating billing services for Comcast’s core lines of business to a next-generation Amdocs billing platform• Led team of business analysts and project managers responsible for translating comcast business logic into vendor requirements• Coordinated solution design between internal and external solution architects and tracked buildout and technical readiness of back-office integrations across enterprise services• Oversaw and tracked program budget in excess of 50M and presented quarterly analyses to ELT/SLT

Philadelphia, Pa, Us

• Specialized in technical delivery of cross-platform, high-profile projects in the provisioning and service activation space• Relied on as a pinch hitter to course correct off-track projects and mitigate risk for business sensitive/mission critical initiatives• Managed annual external labor budget in excess of 15M+ and effectively eliminated budget overruns under my stewardship• Influenced a comprehensive overhaul of external labor budget management processes for the Engineering department based on my processes, and partnered with Finance to implement

Philadelphia, Pa, Us

• Led technical project management of four web services comprising the enterprise Order Management platform, utilizing agile/SAFe methodologies• Responsible for developing agile release schedules, running daily scrums, user story grooming and sizing, and development capacity management• Managed lift and shift platform migration transitioning 25M customer HSD accounts and services from legacy vendor platform to in- house provisioning service platform• Drove technical aspects of comprehensive device reconciliation initiative responsible for surfacing, tracking and delivering code improvements across multiple platforms aimed at identifying and reconciling fraudulent devices on the Comcast network (resulting in millions in cost savings)• Headed scrum team with a charter to simplify Comcast’s service activation flow, ultimately delivering business logic and code improvements across mobile and web customer journeys that significantly reduced error rates and improved the customer experience

Philadelphia, Pa, Us

• Served as lead engineer on the architecture build-out, configuration, production deployment and performance tuning of the core, enterprise wide, CMS telephony provisioning application (ASA) utilized for all CMS telephony provisioning requests across the Comcast footprint• Reduced customer outages and service impacts by re-architecting core HSD and Telephony provisioning platform, shifting from a single production instance to a geographically dispersed, failover ready four node stack nationally load balanced via GSLB’s• Led initiative to deliver database redundancy and improve uptime for key customer-impacting applications, utilizing Oracle GoldenGate replication and multi-node RAC designs• Installed and configured new WebLogic development, QA, performance and production environments• Created process for WebLogic production version upgrades responsible for reducing application down-time from ten hours to under one

Philadelphia, Pa, Us

• Developed code in Java and C++ converting an existing agent facing PowerBuilder application to a common desktop operating environment via a browser based client/server architecture• Designed and developed agent facing GUI’s according to client specifications and technical requirements• Wrote scripts in Perl and SQL to process nightly data extracts

Audubon, Pa, Us

• Assisted Manager and staff in analyzing the Mid-Atlantic wholesale electricity market • Developed SAS/SQL code to analyze wholesale electricity market transactions • Compiled and processed data and posted summaries to Company website • Developed proficiency in analyzing large relational databases • Performed power flow simulations of the Mid-Atlantic wholesale electricity market • Generated ad-hoc analyses

Brentford, Middlesex, Gb

Washington, Dc, Us

Bachelor Of Science In Business Administration, Management Information Systems

High School Diploma