Matthew Pullan Email & Phone Number

Leeds, GB

Warrington, Cheshire, GB

Leading the SMART meter transformation programme in the North West.

London, GB

Strategic, tactical and real time planning for Enterprise Customer Service Diverse population over 5500 FTE covering 999, Field, Sales and Service Call Centres.Acceptance Into Service for SME, SoHo, Wholesale and Div X.Incident Management and Change Control for Customer Service

London, GB

Accountable for e-e customer support for BT Wholesale Data Services and Enterprise Enhanced IT Service desk (EITS). £300M Customer base in Wholesale Data. Circa 130FTE. Leading a 24/7 operation. High profile customer engagement with Wholesale’s largest customers at executive level.

London, GB

Leading a team of energy professionals to underpin and deliver BT's energy saving programme.Year on year net consumption reduction, 11th successive year. Circa £50M capex delivering £40M savings across all lines of business.Define energy strategy in Network, Data Centres and Non Operational buildings.Exploring all avenues of renewables and building the.

London, GB

• Drive opportunities and new programmes that deliver energy efficiency benefits across BT’s operational sites – managing and influencing at MD level across IT and Networks
• Lead in defining strategy and implementing the energy efficiency solutions in all BT operational sites, including developing investment CAPEX cases.
• Define responsibilities and deliverables for project managers including indirect reports, across a large portfolio programme in multiple geographies.
• Use communication and stakeholder management skills to negotiate internally and externally.
• Have operational responsibility for planning, financial and budgetary control (£5m Capex, £2-5m OPEX and £10 – 15m in annualised benefits)
• Strong analytical skills, for forecasting and validation of OPEX cases that deliver energy savings

London, GB

Currently responsible for the IP telephony release and deployment programme for a large Global Bank.End to end systems integration & testing environment for IP Telephony rollout.Deployments circa £10M annually. Managing a technical offshore and onshore team.Also responsible for the BT/Avaya UK service releationship.

London, GB

Leading all business transformation in Exchange Build Teams. Circa 900 FTE.Delivered £1.2M benefit from local plans.Deployed improved work allocation tool. Largest investment in BT Design's history.Supported Lean ways of working introduction. Set up PMO, manged reduction of 270 FTE in the business unit.

London, GB

Senior Operations Manager for Scotland and North England Exchange Infrastructure Plan & BuildCirca 220 FTE and £10M GMC.Managing multiple service metrics, cost efficiency, H&S and engagment.Delivered best in class service and preformace scores.Embeded prefomance mengment, increasing differentiation by 10%. Also only unit to increase egagemnt scores.Managed.

London, GB

Managing a team of 25 engineers.Building and commisioning all types of communivcations networks.Health and Safety, performance management, service metrics, customer satisfaction, costs.

London, GB

Managing a multiskilled untit in West Yorkshire.Team of 28 engineers including customer switch E250/E500, internal swtich and transmission.Managed the team from worst performing in the UK to the highest performing team in the North.Lead role for revenue generation, best in class performance delivering £2.5M direct bussiness worth into BT.