Provided project management services and supported major (cross-functional) initiatives as well as corporate strategic initiatives. Took ideas from inception, through development, created and managed the project plan and implementation process, and ultimately ensured the delivery of solutions

Provide in-depth guidance and assistance to business units to help understand the challenges and opportunities that exist when applying technology solutions to business needs. Build and maintain positive relationships between IT and business units. Represent the needs of business unit personnel to IT planning groups, and likewise represent the needs of IT to the business unit personnel.

Ensured that technology solutions functioned according to user requirements and conformed to established guidelines. Responsible for testing all aspects of a software/hardware solutions, both functionally and technically, in order to meet the requirements and overall expected quality of the intended solutions.Duties include: •Certifying the performance and compliance of all systems, applications, and code used in collecting, processing, and managing of corporate data. •Conducting compatibility tests with provided software, both manually and with automated testing tools. •Execute test plans and create test reports to describe program evaluation, testing, and correction•Document software defects and errors, using documentation reporting procedures (Rally, Service Desk, others) to report defects to software developers and project managers•Assist in implementing software and modification efforts using a wide range of applications and tools.

•Dispatched appropriate authorities such as police, fire and/or medical to store and corporate locations when procedures dictated•Performed routine testing and voice downs (store tours). In addition to utilizing system health monitoring software, ensured store level equipment was functioning properly. Contacted service providers to initiate repair work on defective equipment.•Coordinated with Loss Investigation Teams, Law Enforcement and corporate management in on-going investigations of store level and corporate activities.•Provided guidance and assistance to service providers and internal technicians upon alarm system installation or completion of repair work to ensure system integrity; including the initial configuration and setup of new store security systems•Managed Access Control at all corporate buildings by monitoring and responding to physical access alarms, systematically defining access levels and issuing identification badges