Interact with customers, via inbound calls, responding to requests for information and assistance with their brokerage accounts to include description of account features, communicating account balances, and executing efficient and accurate securities tradesEngage in insightful conversations with clients regarding economic market conditions as well as various markets such as equity, fixed income, and internationalLead customers toward defined solutions applicable to their situationEffectively use on-line resources, including Fidelity.com and Microsoft Windows-based workstation to execute trades, account distributions, provide account and transaction information, discuss Fidelity's wide range of products and services, and provide market news and quotes