Matt Ray Email & Phone Number

New Hope, Mn

Lead technology operations and training. Provided white glove service for executive and field staff relating to end user computing and new hire on-boarding. Directed procurement of hardware, software, and third party contracts. Managed budget of approximately $1 million annual technology spend.Negotiated purchasing agreements with Dell to reduce computing spend by 25% annuallyImplemented Meraki Device Management, lowering license spend and shortening device setup time for field staffGuided migration from on-prem Exchange to Office 365 reducing on-staff IT hours by 30%Executed installation of physical security cameras and building card access, reducing physical security incidents by 3 per monthRight sized third party vendors for technology services including voice, network, and platform services scaling cost by $80,000 annually

Eagan, Mn

Provided support and incident triage in a multi-channel enterprise contact center. Acted as primary point of contact for internal technology service needs. Specialized in supporting Thomson Reuters Editorial business unit and their unique solutions.Selected as one of the first analysts to support Thomson Reuters Lynx and Eikon platformsLead support efforts introduction of AirWatch for device managementAchieved and maintained a 4.5/5 quality monitoring rating consistentlyCollaborated with second and third level field support across major enterprise technology consolidation programs for Voice, VPN, and Exchange migration