Internal/External Comms with partners such as LucasFilms, Disney, Nintendo, and many more. Manages, launches, and strategically measures day-to-day marketing presence with partners and external stakeholders. Creates and communicates roadmap plans across internal and external stakeholders to ensure alignmentHelps to identify key placement opportunities with our Product to ensure our partners are amplifying our messaging and creative as best as possible (contextually and frequently)Manages and maintains our team's internal notes and resources to optimize cross-functional & cross-departmental communication for title launches & marketing campaigns.Manages & Owns campaign execution across Partner platforms, ensuring Partner's requests and needs are met for maximum supportQuality control for all partner activations and confirmation of all Aspyr branded deliverables.Identifies, plans, and optimizes strategy and marketing plans, ensuring all communications and campaign materials are delivered against that strategy.Helps drive social media strategies, development, and execution.Manages products through their entire lifecycle from early design and planning phases to post-launch.Works closely with dev teams on product positioning, features, enhancements, and timelines—utilizing market research and more to aid in the development of existing brands and new productsDevelops and implements strategic product positionings, defines and sets budgets with Director of Marketing, creates marketing plans/strategies, and collaborates for all other cross-functional teams to deliver a fully integrated product launchPlans and develops marcomms, creative briefs, promotional and PR programs to enhance sales of products.Consults with other stakeholders and works directly with outside agencies in strategic planning, creative execution and media planningManages vendor/developer relationships including communication and relationship development

I'm the owner of this company. We repair consoles, controllers, other video game equipment, and synthesizers. We also customize!

Manages assigned partners. Assists and monitors operational workflow for content set‐up, approvals, release and changes.Reviews and approves required assets for digital software.Support contact for publishers and liaison between publisher and internal departments.Communicates with Product Planning management and Account Planners on product updates, release scheduling, and changes.Initiates new item part number creation, set-up and data enrichment.Analyzes and resolves publisher account issues.Supports continuous process improvement activities to optimize systems and process and to increase productivity.Works cross‐functionally with key partners to ensure timely release of new titles and updates.Coordinates with customer accounts on their participation in merchandising efforts for digital products.Ensure compliance with NOA policies and procedures.Assists publishers and developers with system access and usability issues (NCMS, IMAS, OMAS, NDP, LBD, NOAPortal).

Completes store calls to restock products from store inventory to shelvesUtilizes selling techniques and knowledge of Nintendo products to aid customers with purchasing decisionsStrong ability to effectively and professionally communicate and interact with consumers, co-workers, Nintendo leadership, store management, and other stakeholders.Provides education to consumers and store personnel during store callsProvides real-time information from assigned stores via surveys from the fieldAbility to create and effectively manage a daily work and travel schedule

Manage multiple accounts and communicate to clients and developers for game releases, bank adjustments, currency customizations, bugs, issues, etc.Handle external communication with clients and stakeholders to ensure a trusting relationship and an organized existence between studio/client.Work closely with the product team to monitor our roadmap and make sure that everything goes smoothly.Ensure all account issues and bugs are resolved on our side for the clients.Work to make sure that our clients are promoting our games on their designated sites and help them to obtain any promotional materials or media they may want/need.Work cross-functionally with all departments to give credential access to our Client Area for key partners and stakeholders.Provide excellent first-line customer service and maintain relationships with our operators via email and IM software.Prepare technical reports and communicate directly with development teams.Demo and test games while providing feedback to devs and engineers

In charge of researching and obtaining new software and materials to improve efficiency and productivity within our systems.Help manage Team Leads across 4 different AAA gaming studios that we partner with.Create and maintain Client Roadmaps and project schedules in Asana.Help contract agents and get them credential access to our tools and client specific portals.Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement, and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting, planning, and auditing.Work with senior stakeholders.Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.Work with the board of directors to determine values and mission, and plan for short and long-term goals.Support worker communication with the management team.

Executes test cases under varying circumstancesDocuments and evaluates test resultsDetects, logs, and reports program bugs and glitches Tracks defects and helps troubleshoot errorsReviews test procedures and develops test scriptsPartners with engineers to drive QA efforts

Lead technical testing every time we connect with a new studio partner and ensure a smooth process for our contract agents prior to launch.Helped write Quick Texts and FAQ documents for official use on Blankos: Block Party's support website and for our agent's ticket responses.Case resolutions can include banning, muting, granting in-game items, granting refunds, and removing offensive published content from players. Manage the workload and tasks of your team to ensure we can achieve SLA and hit KPI’s.Manage all team-related HR activities (e.g. absence management, probation reviews, disciplinary etc.)As the driving force behind the team, I was expected to achieve performance targets for the team and ensure delivery.I had to undertake all performance management for the team using HR tools including setting Objectives, holding regular 1 on 1s, delivering regular feedback/recognition etc.

My main duty is to offer assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. I will generally track all instances of support by creating IT tickets using ticket-tracking software in Salesforce. I will update the status of each ticket as I successfully assist each user with their issues.IT Support is in charge of keeping current systems updated and running smoothly. I am also tasked with upgrading the system and its components when the need arises. I conduct research and provide cost analysis data when upgrading or purchasing new hardware, software or equipment. I am tasked with overseeing an organization's data, including client information and internal information. This aspect of the job includes maintaining, backing up and securing databases, as well as restoring files as needed.

Advanced Mac and iPhone Repairs, malware removal, data recovery, insurance sales, customer support, time management.Assisted customers daily and led a team of technicians in the service departmentHandle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and services.

Coordinated lesson plans for 2-year-olds and communicated growth, development, and behavioral issues to parents in a professional and tactful manner.Managed IT services for the entire preschool and helped design the website and revamp the social media presence for the school.My class was picked twice for 3-Star assessment, and passed both times with a high score.