- Achieved 103% of my September target, with only 2 others of a 15 person sales team, despite having five working days as holiday.- Negotiating terms of sale with customers to secure agreements and close deals.- Build and maintain relationships with healthcare practitioners and stakeholders, tracking KPIs like the number of customers contacted and the percentage of orders placed.- Provide ongoing customer support.- Abiding by ABPI regulations.- Accurately relaying vaccine knowledge to key stakeholders to drive sales.- Using an order management system to process and fulfil customer orders efficiently, whilst also collaborating with internal teams to ensure high customer satisfaction.- Handling and manoeuvring key objections whilst maintaining regulatory compliance.- EXAMPLE OF SKILLS IN USE: In August, I contacted a customer about placing a flu order, but they asked me to follow up in October. By then, the earliest delivery slots were taken, leading to frustration. I used tactical empathy, active listening, and emotional labeling to acknowledge their concerns and rebuild trust. I offered a provisional order to secure the next available slot, giving them flexibility to cancel if they found an earlier option elsewhere. This approach eased their stress while maintaining a strong customer relationship and delivering a practical solution.

Provide excellent customer service by assisting shoppers with inquiries, locating products, and offering recommendations. Maintain a clean and organised store environment, including stocking shelves and ensuring merchandise displays are attractive. Monitor inventory levels and assist with restocking shelves to ensure products are readily available to customers. Follow company policies and procedures regarding safety, security, and customer service standards. Collaborate with team members to achieve sales targets and contribute to a positive working environment. Uphold Sainsbury's values of quality, service, and trust in all interactions with customers and colleagues.

I was allocated a project to attempt to improve the repeatability, precision and accuracy of the tests done within the Quality Control laboratory- detailed in the attached document.I also worked within the Product Stability and Validation (PSV) team to test the adequacy of products to validate a product's shelf-life. These products included: both liquid and solid media, antibiotic discs (inc. bioassays), supplements and various identification kits and indicators. I then rotated to the Validation department where I was ensuring different pieces of equipment was working sufficiently for our intended use. Here, I was building and following protocols to ensure compliance with GDP.

Regularly achieving, and exceeding, pick rate targets

Ensured all three bars were continuously stocked up with everything the bartenders needed- alcohol, purées, syrups, fruit, etc. Responsible for maintaining good hygiene levels in the KP area in the kitchen by cleaning and wiping down all surfaces as well as inside the glass washers.

My role was flexible, as I was part of the ‘Match-day Marketing and Events’ team. At the American Express Community Stadium (AMEX), I placed goodie-bags on fans’ seats for special occasions. I had to cover the players’ entrance with barriers with ‘BHAFC’ banners. I had to make sure safety precautions were being displayed around the ground. I have also completed a safeguarding course as part of my role within BHA FC to understand issues from the wider community which we may see on shift. I was in charge of a ‘Spin-the-wheel’ game in the family stand, as part of the entertainment. This consisted of deciding prizes and managing large queues, as well as making it a fun and enjoyable experience for the children. Representing BHA, I had to ensure I was pleasant and approachable. I also took part in putting on, and taking off, a BHA FC crest in the middle of the pitch before kick-off. This had to be done rapidly, so leadership qualities and organisational skills were essential.I also chose to work Women’s games up at The People’s Pensions Stadium in Crawley. Here, I had to ensure the players’ seats all had BHA FC covers on, the main lounge had BHA FC banners all around and also had to give out merchandise to supporters. I also had to construct and deconstruct a pop-up shop and photo booth every week, as well as giving out flags to supporters.I also helped BHA to do children’s parties at the AMEX as well. Patience and leadership qualities were required to ensure safety of the children, whilst giving them an enjoyable day. Part of the proceedings a stadium tour where I, when we reached the home dressing room, would become the mascot, Gully.