Matthew Read work email
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Matthew Read personal email
Matthew Read is a Service Delivery Manager at AE Smith. He possess expertise in management, service delivery, business development, business process improvement, itil and 17 more skills. Colleagues describe him as "After working with Matt for many years, I as the client and him as the service delivery manager. I can't recommend him enough, not only was he personable but also when things went a bit pear shaped, he did everything he could to ensure it was fixed asap. I wish Matt all the best for the future." and "I worked with Matthew for a number of years. As a member of the team Matthew is driven, dedicated and results orientated. When dealing with clients, Matthew is very customer focused, driven and is passionate about getting service delivery right. Matthews experience creates confidence when he is involved in both operational and sales tasks."
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Service Delivery ManagerAe SmithArtarmon, Nsw, Au -
Service Manager - Southern TasMechfield Fm Sep 2024 - PresentTasmania, AustraliaMechfield FM aid Facility Managers, commercial property owners and property portfolio management groups in delivering proactive maintenance, repairs and compliance outcomes.We are proud to be recognised as one of Victoria and Tasmania’s leading commercial HVAC and Facility Maintenance providers. -
Operations Manager - Asset Management ServicesKnight Frank Australia May 2023 - Aug 2024Tasmania, AustraliaResponsibility for operational delivery across TAS retails sites. Overseeing panned preventive maintenance, proactive & reactive repairs plus capital projects while mitigating commercial, operational and compliance risk across the portfolio.- Day-to-day management of all matters relating to sites operations and contractor management.- Planning and preparing annual operating and capital budgets.- Coordination of tenancy design and delivery, scope and delivery of capital works.- Delivery of full building compliance requirements and associated reporting.- Driving sustainability goals including waste / recycling, energy, and water efficiencies.- Conducting regular property inspections then overseeing repairs & capital works. -
National Client Relationship ManagerGrosvenor Engineering Group Jun 2015 - May 2023Sydney Area, AustraliaGrosvenor is the trusted technology partner to Australia’s leading property portfolios with over 1.4 million assets under management, valued at more than $2.2 billion, across 19,000+ sites.Capabilities include proactive asset management for MECH, FIRE and ELEC systems plus advisory services in sustainability, analytics and auditing. - Over an 8-year period, successfully delivered the full suite of services to national clients across multiple sectors.- Leveraging in house and specialist subcontractor resources to deliver Planned Maintenance & associated repairs across MECH, FIRE and ELEC service lines.- Specializing in Retail, Data Centre's, Health & Commercial Buildings.- Nurturing relationship at all levels then aligning services to suit customers changing requirements. - Consistent delivery of contracted KPI's ensured sustained growth plus the successful renewal & retention of all maintenance contracts under management over an 8-year tenure. -
Business Development Manager - ServiceStulz Australia Dec 2014 - Jun 2015Sydney, AustraliaFostering relationships to determine customer’s key drivers and critical needs, driving opportunities then procuring contracts to deliver required services.- Researching existing market requirements then generating opportunities to deliver niche service products.- Positioning the organization as a partner to both existing and new customers.- Development & implementation of analysis & tracking tools to manage risk, drive opportunities then track service performance and growth.- Development & implementation of service focused communication & engagement strategies. -
Nsw Operations Manager.Bsa Ltd Jun 2014 - Dec 2014Sydney, AustraliaOwnership of N.S.W FIRE & HVAC service delivery and operations to key BSA National contract.- Direct Report: HVAC & FIRE Technicians plus Supervisory and Administration Staff.- FIRE compliance management and reporting.- HVAC maintenance delivery and associated repairs approval processes.- Developing and overseeing operational workflows for all Technical & Admin staff.- Weekly reporting directly to the customer.- Ongoing internal reporting of performance metrics & continuous improvement strategies.- Tangible reduction in reactive breakdowns and overall risk through more proactive service delivery. -
Service Delivery ManagerRackspace Inc May 2012 - Apr 2014London, United KingdomComplete ownership of the relationship between Rackspace and a dedicated portfolio of Enterprise customers. Development and strengthening of client relationships and creating long term partnerships through pro-active and personable interactions.- Global customer base located in the U.K, U.S.A, Europe & U.A.E - Driving proactive engagement and continuous improvement in line with ITIL best practices.- Leveraging support teams and global Rackspace tech. resources to resolve issues & deliver projects.- Escalation point for critical issues.- Aligning Rackspace services to agreed SLA’s.- Owner of Net Promoter Score metrics - Overall score of 75 with a 62% response rate. - Churn & credit risk management.- Contract renewal management. -
U.K Key Account ManagerCarrier Corporation Dec 2010 - May 2012London, United KingdomOverall responsibility for operational delivery plus the implementation of strategic growth and business improvement initiatives across the whole U.K National Contracts base.- Coordinating service delivery across all Carrier service branches and departments.- Setting up performance tracking metrics for the national contracts portfolio.- Establishing & managing subcontractor networks.- Overseeing sales of new equipment plus refurbishment projects.- Leading bids for new national contract opportunities.- Escalation point for any operational or project issues within the national account portfolio.- Driving continuous improvement and re-aligning of Carrier operations to meet customers changing requirements & expectations. -
Area Sales ManagerCarrier Corporation Aug 2008 - Dec 2010London, United KingdomManaging a team of Account Managers, responsible for business development across two business units. Driving strategic sales, identifying markets for existing and new to market products & services.- Line Manager to Sales Engineers across two business units.- Driving awareness of both brands with FM organizations, Procurement Teams and B2B customers. - Training, monitoring and focusing sales team to achieve overall targets. -
Regional Account ManagerCarrier Corporation Aug 2005 - Aug 2008London, United KingdomResponsible for business development and growth in London and southern regions of the U.K.Developing new customer relationships and seeking sales opportunities.- Tendering for new maintenance contracts, repair work and refurbishment projects.- Tailoring contracts as per customers specific requirements.- Quoting of work and obtaining orders. -
Field SupervisorCarrier Corporation Sep 2003 - Aug 2005London, United KingdomTechnical Supervisor managing a large team of Field Engineers providing training, technical and logistic support as required. Driving engagement between Engineers and the business to ensure high quality outcomes from the front line. - Managing quoted, repair and project work.- Highest point of escalation for technical issues.- Quoting of contract and non-contract repair work. -
Hvac Service TechnicianCarrier Corporation + Others Sep 1994 - Aug 2003Sydney, Melbourne & London -
ApprenticeshipRoyal Hobart Hospital Feb 1990 - Aug 1994Tasmania, AustraliaRefrigeration & Air-conditioning
Matthew Read Skills
Matthew Read Education Details
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Surrey University, Guilford U.KBusiness Studies -
Apmg U.KInformation Technology -
Hobart Technical CollegeEngineering
Frequently Asked Questions about Matthew Read
What company does Matthew Read work for?
Matthew Read works for Ae Smith
What is Matthew Read's role at the current company?
Matthew Read's current role is Service Delivery Manager.
What is Matthew Read's email address?
Matthew Read's email address is ma****@****.com.au
What schools did Matthew Read attend?
Matthew Read attended Surrey University, Guilford U.k, Apmg U.k, Hobart Technical College.
What skills is Matthew Read known for?
Matthew Read has skills like Management, Service Delivery, Business Development, Business Process Improvement, Itil, Cloud Computing, Contract Negotiation, Engineering, Project Management, Sales Management, Customer Service, Account Management.
Who are Matthew Read's colleagues?
Matthew Read's colleagues are Ryan Dickens, Chris Hargreaves, Paul Montebello, Chloe Gilbert, John Murray, Dave Carnell, Jim Bland.
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1abrdn.com
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Matthew Read
Greater Perth Area2royhill.com.au, ardearesources.com.au -
Matthew Read
General & Upper Gi Surgeon | Chair, Srs, Racs | Adj Assoc Prof | Board Member | Cmo | Cmio | Co-FounderGreater Melbourne Area2petermac.org, svhm.org.au -
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