Matthew Resnick Email & Phone Number

Las Vegas, Nv, Us

Seattle, Wa, Us

Elevated Site Performance: Led DLV4 to consistently rank in the top 5% out of 198 delivery stations in the Western region by enhancing safety protocols, streamlining operations, and optimizing cost management, resulting in a 20% reduction in operational costs.Cost Management & Efficiency: Spearheaded cost management initiatives for the Inland Empire region, driving a 20% improvement in throughput per hour (TPH) through innovative staffing strategies and process optimizations, delivering $1M in annual savings.Strategic Initiatives: Launched the West Super Region Fast Start JDI initiative in collaboration with key stakeholders across 198 delivery stations, including West GM’s, ACES Sr. PM’s, and Sr. Finance Managers. Simplified and implemented mechanisms that improved compliance by 3400 basis points in 7 weeks, setting a new standard for Fast Start execution.Operational Standardization: Led the Texazona standardization and uniformity pillar, collaborating across multiple regions—WHS, Finance, ACES, Ops, PXT, RME, and Learning—to establish and implement best practices across 38+ stations, aligning with P2G pillars and ensuring consistent, high-performance operations.

Seattle, Wa, Us

Spearheaded 30+ strategic initiatives aimed at leadership development, achieving a 9% increase in Connections scores and a 15% boost in AA (Affirmative Action) inclusion. Successfully reduced the Quit Indicator by 8%, enhancing overall employee engagement and retention.Developed and executed an AA engagement strategy tailored for a predominantly tenured workforce, focusing on employee preferences. This resulted in a 15% increase in AA inclusion and a 5% rise in Job Satisfaction, while further decreasing the Quit Indicator by 8%.Drove operational efficiency improvements, maintaining a benchmark TPH (Transactions Per Hour) of 60+ for 12 consecutive weeks. Led the West Super Region during peak periods with a notable 15% increase in productivity during Prime Weeks.

Seattle, Wa, Us

Las Vegas, Nv, Us

Provide business, administrative and strategic oversight consisting of managing budgets, policies, procedures and processes for the sales and marketing divisions of the LVCVA. Create processes with internal and external stakeholders which improve efficiency and speed of delivery. Work across various verticals including sales, marketing, finance, operations and digital to create cohesiveness in operations and cross-functional projects.

 Oversight of Hotel departments including Housekeeping, Environmental Services, Front Office, Group Reservations, Concierge, Bell & Door, Laundry, Parking and Telecommunications, as well as enriching guest service standards and maximizing hotel revenue and occupancy Support GM in driving strategic goals for Hotel Division and leading MGM Grand’s strategic objectives Partner closely with Revenue Management, maximizing rate strategies for 4,998 room campus, consisting of differentiated products including Mansions, Signature, Staywell and MGM Grand  Developed culture of continuous improvement to drive profitability in all areas of business

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 Oversee Housekeeping, Laundry and Wardrobe operations for the 4,328 room Mandalay Bay/Delano campus with ultimate responsibility for executing strategic direction  Stimulate the use of technology and historical data to drive profitability and accountability Collectively work with sister property counterparts to share best practices and continuous improvement opportunities enterprise-wide Maximized productivity within department to decrease labor hours per occupied credit by 7% compared to 2014 baseline, while maintaining 2nd highest productivity metric within MGMRI luxury group Initiate operating expense savings opportunities within department annualizing in over $300K Invigorate guest service survey platform into daily presence within the Housekeeping department, driving Mandalay Bay to rank #2 and Delano #1 amongst MGMRI respective peer groups

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 Provide senior leadership to a diverse team of 400+ employees at the 110-acre Mandalay Bay/Delano campus consisting of over 2 million square feet of convention space, 140,000 sq. ft. casino, 13,000 seat arena, and 11 acre pool-beach area Maximize staff effectiveness and efficiency through continuous re-evaluation of personnel, equipment assessment, operational practices and work schedules while implementing appropriate training resulting in a highly skilled, productive and leaner workforce with progressive annual payroll savings more than $2M Provide 24/7 support services to a demanding variety of guests with traffic volumes ranging from 25-75K visitors daily

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 Provide strategic direction and leadership for Housekeeping department of Mandalay Bay and Delano Las Vegas consisting of 75+ supervisors/managers and 1,100+ hourly employees Lead the day-to-day operations of Housekeeping team to align with the strategic objectives of all stakeholders including guests, employees and sister departments Provide oversight of Housekeeping department for Mandalay Bay rooms renovation project ($105M) beginning in June 2015 and ending in February 2016 Heavily focused on increasing employee morale at all levels within the Housekeeping department by creating equality, holding low-performers accountable for their actions and increasing recognition programs to generate engagement

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 Provide strategic direction and leadership within Hotel Division for Guest Services, Guest Relations, PBX, Hotel Training and Lost and Found departments Improved YOY NPS (Net Promoter Score) 10%+ with continued property-wide focus on friendliness of staff, reduction of problems and increased problem resolution efforts  Implementation of guest recovery standards to increase problem resolution scores from low of 25% to high of 60% resulting in increased guest loyalty and spend Developed post-stay TripAdvisor efforts increasing LV rankings of Mandalay Bay 25+ positions YOY Created and implemented MGM Resorts Int’l best practice efforts for Social Media responses

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Master'S Of Hospitality, Gaming

Bachelor Of Science (B.S.), Business Administration And Management, General