Matthew Resnick Email and Phone Number
Matthew Resnick work email
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Matthew Resnick personal email
As a seasoned operations leader with extensive experience across Amazon and the hospitality industry, I specialize in driving performance, optimizing processes, and leading large, diverse teams to exceed objectives. My expertise lies in enhancing operational efficiency, reducing costs, and implementing innovative strategies that deliver measurable results.At Amazon, I consistently ranked in the top 5% of delivery stations, leading initiatives that resulted in a 20% cost reduction and significant throughput improvements. In the hospitality sector, I managed multi-million-dollar budgets and directed teams of over 2,700 employees, achieving high guest satisfaction and revenue growth.I'm passionate about fostering a culture of excellence and continuous improvement, ensuring that both employees and customers have outstanding experiences.
Amazon
View- Website:
- amazon.com
- Employees:
- 734811
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Delivery Station Manager - Site LeaderAmazonLas Vegas, Nv, Us
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Delivery Station ManagerAmazon Apr 2023 - PresentSeattle, Wa, UsElevated Site Performance: Led DLV4 to consistently rank in the top 5% out of 198 delivery stations in the Western region by enhancing safety protocols, streamlining operations, and optimizing cost management, resulting in a 20% reduction in operational costs.Cost Management & Efficiency: Spearheaded cost management initiatives for the Inland Empire region, driving a 20% improvement in throughput per hour (TPH) through innovative staffing strategies and process optimizations, delivering $1M in annual savings.Strategic Initiatives: Launched the West Super Region Fast Start JDI initiative in collaboration with key stakeholders across 198 delivery stations, including West GM’s, ACES Sr. PM’s, and Sr. Finance Managers. Simplified and implemented mechanisms that improved compliance by 3400 basis points in 7 weeks, setting a new standard for Fast Start execution.Operational Standardization: Led the Texazona standardization and uniformity pillar, collaborating across multiple regions—WHS, Finance, ACES, Ops, PXT, RME, and Learning—to establish and implement best practices across 38+ stations, aligning with P2G pillars and ensuring consistent, high-performance operations.
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Delivery Station Manager - Site LeaderAmazon May 2022 - Apr 2023Seattle, Wa, UsSpearheaded 30+ strategic initiatives aimed at leadership development, achieving a 9% increase in Connections scores and a 15% boost in AA (Affirmative Action) inclusion. Successfully reduced the Quit Indicator by 8%, enhancing overall employee engagement and retention.Developed and executed an AA engagement strategy tailored for a predominantly tenured workforce, focusing on employee preferences. This resulted in a 15% increase in AA inclusion and a 5% rise in Job Satisfaction, while further decreasing the Quit Indicator by 8%.Drove operational efficiency improvements, maintaining a benchmark TPH (Transactions Per Hour) of 60+ for 12 consecutive weeks. Led the West Super Region during peak periods with a notable 15% increase in productivity during Prime Weeks.
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Operations ManagerAmazon Nov 2020 - May 2022Seattle, Wa, Us
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Senior Director Of AdministrationLas Vegas Convention And Visitors Authority - Lvcva Oct 2019 - Oct 2020Las Vegas, Nv, UsProvide business, administrative and strategic oversight consisting of managing budgets, policies, procedures and processes for the sales and marketing divisions of the LVCVA. Create processes with internal and external stakeholders which improve efficiency and speed of delivery. Work across various verticals including sales, marketing, finance, operations and digital to create cohesiveness in operations and cross-functional projects. -
Executive Director Of Hotel OperationsMgm Grand Hotel & Casino Las Vegas Jan 2018 - Oct 2019 Oversight of Hotel departments including Housekeeping, Environmental Services, Front Office, Group Reservations, Concierge, Bell & Door, Laundry, Parking and Telecommunications, as well as enriching guest service standards and maximizing hotel revenue and occupancy Support GM in driving strategic goals for Hotel Division and leading MGM Grand’s strategic objectives Partner closely with Revenue Management, maximizing rate strategies for 4,998 room campus, consisting of differentiated products including Mansions, Signature, Staywell and MGM Grand Developed culture of continuous improvement to drive profitability in all areas of business
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Executive Director Of Housekeeping, Wardrobe & LaundryMandalay Bay Resort And Casino Jan 2017 - Jan 2018Us Oversee Housekeeping, Laundry and Wardrobe operations for the 4,328 room Mandalay Bay/Delano campus with ultimate responsibility for executing strategic direction Stimulate the use of technology and historical data to drive profitability and accountability Collectively work with sister property counterparts to share best practices and continuous improvement opportunities enterprise-wide Maximized productivity within department to decrease labor hours per occupied credit by 7% compared to 2014 baseline, while maintaining 2nd highest productivity metric within MGMRI luxury group Initiate operating expense savings opportunities within department annualizing in over $300K Invigorate guest service survey platform into daily presence within the Housekeeping department, driving Mandalay Bay to rank #2 and Delano #1 amongst MGMRI respective peer groups -
Director Of Environmental ServicesMandalay Bay Resort And Casino Jan 2016 - Jan 2017Us Provide senior leadership to a diverse team of 400+ employees at the 110-acre Mandalay Bay/Delano campus consisting of over 2 million square feet of convention space, 140,000 sq. ft. casino, 13,000 seat arena, and 11 acre pool-beach area Maximize staff effectiveness and efficiency through continuous re-evaluation of personnel, equipment assessment, operational practices and work schedules while implementing appropriate training resulting in a highly skilled, productive and leaner workforce with progressive annual payroll savings more than $2M Provide 24/7 support services to a demanding variety of guests with traffic volumes ranging from 25-75K visitors daily
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Director Of HousekeepingMandalay Bay Resort And Casino Jan 2015 - Jan 2016Us Provide strategic direction and leadership for Housekeeping department of Mandalay Bay and Delano Las Vegas consisting of 75+ supervisors/managers and 1,100+ hourly employees Lead the day-to-day operations of Housekeeping team to align with the strategic objectives of all stakeholders including guests, employees and sister departments Provide oversight of Housekeeping department for Mandalay Bay rooms renovation project ($105M) beginning in June 2015 and ending in February 2016 Heavily focused on increasing employee morale at all levels within the Housekeeping department by creating equality, holding low-performers accountable for their actions and increasing recognition programs to generate engagement
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Director Of Guest RelationsMandalay Bay Resort And Casino Oct 2011 - Jan 2015Us Provide strategic direction and leadership within Hotel Division for Guest Services, Guest Relations, PBX, Hotel Training and Lost and Found departments Improved YOY NPS (Net Promoter Score) 10%+ with continued property-wide focus on friendliness of staff, reduction of problems and increased problem resolution efforts Implementation of guest recovery standards to increase problem resolution scores from low of 25% to high of 60% resulting in increased guest loyalty and spend Developed post-stay TripAdvisor efforts increasing LV rankings of Mandalay Bay 25+ positions YOY Created and implemented MGM Resorts Int’l best practice efforts for Social Media responses
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Hotel ManagerMandalay Bay Resort And Casino Jan 2008 - Oct 2011Us
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Assistant Front Desk ManagerMandalay Bay Resort And Casino Jan 2006 - Jan 2008Us
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Assistant Hotel ManagerGolden Nugget Las Vegas Aug 2002 - Jan 2006Us
Matthew Resnick Skills
Matthew Resnick Education Details
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University Of Nevada-Las VegasGaming -
University Of Nevada-Las VegasGeneral
Frequently Asked Questions about Matthew Resnick
What company does Matthew Resnick work for?
Matthew Resnick works for Amazon
What is Matthew Resnick's role at the current company?
Matthew Resnick's current role is Delivery Station Manager - Site Leader.
What is Matthew Resnick's email address?
Matthew Resnick's email address is mr****@****ess.com
What schools did Matthew Resnick attend?
Matthew Resnick attended University Of Nevada-Las Vegas, University Of Nevada-Las Vegas.
What skills is Matthew Resnick known for?
Matthew Resnick has skills like Resorts, Hotel Management, Hospitality, Hotels, Hospitality Management, Marketing Strategy, Social Media, Guest Service Management, Customer Service, Long Term Customer Relationships, Customer Retention, Building Customer Loyalty.
Who are Matthew Resnick's colleagues?
Matthew Resnick's colleagues are Saliha Abdalmotalb, Shaniqua Kimbrough, Sergio Aguilar, Nita Ashas, Keira Milo, Egor Pyanov, Muhammad Moaaz.
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