• Led overall daily operations of the Delivery Service Partner (DSP) for Amazon Logistics; resulting in top 5% performance for all DSPs in the network• Responsible for staff, vehicles, station interactions, and DSP protocol• Supervise the work of the operations manager, dispatchers, DA drivers, and maintenance crews to ensureadherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed• Resolve customer complaints or answer customers' questions regarding policies and procedures• Provide team members and leaders with guidance in handling difficult or complex problems or in resolvingescalated complaints or disputes.• Review records or reports about activities such as timecards, budgeting, monitoring work activities orevaluate performance

Responsible for opening three restaurants across northern/central NJ• Work with local agencies and contractors to ensure adherence to health and safety codes• Interview, hire and train staff to operate and serve customers

• Optimized profits by controlling daily food and labor costs• Worked with team members to increase individual performance and set realistic improvement goals• Handled day to day catering operations

• Increased revenue from 25% to 35% weekly• Properly trained employees, lowered food costs and labor• Partnered with Postmates and Chownow for online ordering (innovation at the time)• Assisted with the opening of new stores• Assisted with the creation of Standard Operating Procedures, food build guides, and menu development