Matthew Rourke Email & Phone Number

New Jersey, United States

New Jersey, United States

Titusville, New Jersey, United States

- Provide technology leadership and commercial data domain expertise to drive business adoption of self-service analytics models and solutions- Partner with external vendor (WhizAI) to create and maintain product roadmaps to deliver new product features and improved performance, and position new enhancements with our operations teams to best show their value and drive adoption- Develop improved business practices for enhancement and bug management and tracking in coordination with business and technology partners- Drive design thinking initiatives to improve UI/UX of BI and NLP solutions- Partner with Oncology and Neuroscience operations and reporting resources to support field engagement with health care providers

Titusville, New Jersey, United States

- Provided technology leadership and commercial data domain expertise to drive business adoption of self-service analytics models and solutions- Managed quarterly product releases, coordinating development, testing, and delivery efforts across multiple vendor and business teams- Reimagined Wizard product versioning process to enable more successful deployment to the J&J production environment, coordinating development, testing, and delivery efforts across vendor and business teams. - Developed improved business practices for enhancement and bug management and tracking in coordination with business and technology partners- Partnered with Neuroscience operations and reporting resources to support field engagement with health care providers

Bridgewater, New Jersey, United States

• Lead development effort to deliver new business intelligence and reporting solutions for group billing and remittance, disability claims, and absence management departments• Partnered with business and IT teams to deliver enhanced billing functionality for mid-large and national accounts customers• Developed new business implementation and policyholder service workflow processes to support transition to new operational platform

Bridgewater, New Jersey, United States

• Lead development effort to deliver new business intelligence solution for life claims operations and transactional NPS• Lead transformation team to deliver new workflow solution for life claim prep operations• Partnered with business and IT leaders to combine individual and group life claim processing into single streamlined process

Bridgewater, New Jersey, United States

• Lead project team to deliver technology enhancements, process improvements, and organizational realignment• Facilitated implementation of operational efficiency initiatives, and ensured adoption through classroom sessions and individual coaching• Analzyed operational data to identify improvement opportunities and to verify expected gains upon delivery. Developed new reporting processes to aid in operations management and the monitoring of vendor SLAs• Owned relationship with new labor arbitrage vendor, negotiating SOW, SLA, and pricing model, and leading on-site training for vendor staff

Somerset, New Jersey, United States

- Developed training programs and knowledge management documentation for key functional areas, delivering classroom, web-based, and individual training to a department of 150 associates- Drove prioritization of product feature needs within the AgencyWorks CRM tool and served as the primary MetLife liaison with the vendor- Led effort to redesign application data entry processes leveraging an external vendor

Somerset, New Jersey, United States

Acted as liaison between field representatives and non-proprietary carriers to expedite placement of new business applications, processing of carrier requirements, and issuance of completed policies

Taught math and social studies at Conackamack Middle School.

Taught math and algebra, both as a long term substitute at Montclair High School and as a full time teacher at Glenfield Middle School.

Bachelor Of Arts - Ba, English

Education record