Us Program And Community Engagement Associate
CurrentOversee customer experience and support for a portfolio of government-funded, multiyear cash assistance programs in Illinois totaling $90M+ Manage the creation and dissemination of 30+ pieces of marketing collateral and 100+ email and SMS notifications for two of the largest cash programs in the USCraft compelling narratives to support GiveDirectly’s work in the US by interviewing program participants, distilling research from academic articles, and pitching stories to journalists Coauthored a blog post used regularly by our fundraising team that amplifies GiveDirectly’s brand and mission in the USMeasure and analyze 50+ customer support and community outreach metrics to improve participant experience and inform equitable marketing strategies