Matthew Saks Email & Phone Number

Portland, Or, Us

Vancouver, Washington, United States

• Ensuring effective organization and monitoring of tasks.• Evaluate and confirm the correct operation of systems engineering procedures within project plans.• Implement and uphold computer systems in compliance with organizational guidelines and SOP.• Monitor and manage all installed systems, infrastructure, and software applications.• Configure, test, and maintain operating systems, application software, and system management tools.• Provide technical direction to IT support staff by evaluating existing systems.• Oversee the development of customized software and hardware requirements.• Plan and implement systems automation to enhance efficiency.• Design and implement security systems to ensure data safety.• Focus on optimizing workflows, utilizing efficiency methods, and implementing risk management tools.• Ensure the availability of technical resources and supervise inventory.• Swiftly respond to any technical issues, maintaining system integrity.• Validate system adherence to project requirements and uphold proper systems engineering practices.

Vancouver, Washington, United States

• Design and implement processes for ensuring efficient IT operations in the organization.• Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction.• Oversee the maintenance, repair or replacement of computer units or other technological components.• Develop scripts and other automated processes.• Communicate with clients to identify their requirement and ensure their needs are met.• Provide follow up services to ensure customer satisfaction and resolve client issues.• Run quality checks on products/programs to ensure optimal and efficient performance.• Ensure the security of an organization’s IT database by performing backups and updating security protocol.• Oversee the training of junior IT administrators and other IT staff to improve job skills and work efficiency.• Design new information and network support systems to enhance IT operations in the organization.• Conduct inspections to ensure IT systems and equipment are operational.• Provide advice and recommendations to management on processes and techniques required for improved work operations.• Conduct surveys and research to identify areas that require improvement and ways to achieve desired improvement.

Vancouver, Washington

• Supports and maintains Windows 2012R2, 2016 and 2019 servers in a VMware based environment.• Supports and maintains Windows 10 clients in a thick PC environment.• Supports Windows 10 clients in a Citrix environment, hosted by VMware and XenServer.• Employs and architects remote management, scripting and automation using tools such as Bomgar, Powershell/WinRM, BigFix, Ivanti Security Controls.• Architects and maintains thin client management infrastructure and device portfolio.• Creates and maintains group policy configuration for servers and end user systems.• Architects Microsoft Intune MDM/MAM policies.• Defines how workstations and user facing applications are deployed and supported throughout the Clinic; Ensures those plans are carried out effectively on behalf of the user community.• Architects and maintains hardware and operating system standards, client installation packages and client imaging platforms.• Conducts user interviews and product research to determine requirements/specifications and recommend solutions.• Creates and maintains documentation for use in training and support knowledge bases.• Participate in the continuous assessment and improvement of IS services provided.• Serves as a Tier 3 escalation point for System Support and Desktop Support.• Interfaces and coordinates work with other departments, vendors or consultants to resolve problems.• Ensures conformance with information systems and company objectives.• Provides training and/or individual assistance to users.• Ensures that client systems comply with HIPAA, PCI, and all other necessary compliance regulations.• Responsible for investigation and communication of information/cyber security alerts.

Vancouver, Washington

• Support 1000+ machines, its software and their users’ needs via ticketing, phone, email, after-hours support• Often serves as an escalation point for team members, always working to improve users’ workflow and teaching skills• Manage accounts in Active Directory, DUO, Blackberry Good, TelmedIQ, Microsoft Exchange, Nuance Communications, Lenel S2 Access Control• Troubleshoot and resolve issues on HP thin clients, Citrix Director, Ivanti Unified Endpoint Manager, Dragon Medical One, Windows 7 and 10, Windows Server 2008/2012/2016• Enforce user and device compliance with company policy, HIPAA and other policy constraints• Has written 30+ (revised or edited dozens more) documents for IT and user how-to, workflow or compliance• Creates tools and scripts used to break through previously tedious tasks quickly• Works to eliminate user workflow time-waste, and provides cost-conscious alternatives to asset requests• Ensures safety and security of company interests, patient health information and business confidential data• Deploys software via BigFix, ensures compliance of updates for Adobe Reader, Flash, Acrobat, Wireshark• Proactive in working to resolve system issues or performance roadblocks, scouring team resources to identify and resolve them• Implemented a simplified asset management workflow procedure to ensure safety and security of company assets• Offers time and services to the department beyond the requirements of their job role whenever possible• Maintains an excellent service level and employs thorough documentation and follow-through

Beaverton, Oregon

• Consulted with over 1000 clients seen, with a focus on training users to be efficient and independent• Implemented software and hardware from a wide range of vendors for Mac and PC, VMWare, Linux• Investigated security issues, such as spam, trojans, viruses, rootkits, managed cloud based endpoint AV• Replaced power supplies, HDs, LCDs, CPUs, motherboards, keyboards, batteries, DC jacks• Deployed networking equipment such as Ubiquiti routers, managed switches, APs• Implemented and maintained Windows Server including AD, DNS, DHCP, RRAS, storage pools• Setup and troubleshot PCL, RIP, Postscript printers and related networking, print servers• Setup domains and email systems, worked with Office 365, IMAP, POP, SMTP• Worked with vendors and clients on implementing hardware and software solutions within price constraints• Deployed over 100 solid state drive upgrades and hundreds of Windows installs• Ensured repeat business through customer satisfaction and genial attitude

Tualatin, Or

• Handled escalated tickets for mobile device application issues, hardware issues and network issues.• Conducted fraud research and loss prevention, optimized existing data for law enforcement use.• Managed account databases, designed and implemented macros for increased user productivity.

Beaverton, Or

• Handled escalated tickets, highest tier of user support• Acrobat and Photoshop Support Analyst• Secured support contract for ECE Holdings through outstanding support• Provided expert support on MacOS 10.2-4, Win2000 and XP, Photoshop 7-CS2, fonts, Acrobat 5-7, Streamline• Supported both warranty and billable technical issues, with a focus on performance metrics• Handled technical computer issues requiring registry editing, print driver management and troubleshooting• Worked with award-winning photographers on software skills, printing and color management