Matthew Samples Email & Phone Number

Indianapolis, Indiana, United States

Evansville, Indiana Area

Systems Administrator +900 endpoints spanning network, server, client (Physical and Virtual) environments. Strategically planned maintenance for a variety of applications, VMware Horizon and vSphere environments, Exchange migration. Planned implementation of Vmware’s WorkspaceOne MDM, Sophos Central AV, Carbon Black Cloud, OneLogin, and 1Password solutions. Project oriented working environment with planned implementations reaching across all functional areas of the business. Identifying opportunities for continuous improvement in multiple areas requiring negotiated downtime minimizing user impact. Developed a test environment for use by the EMR and IT teams. Championed standard operating procedures, accompanied by comprehensive instructional methodologies for both support staff and users. Configured solutions using WorkspaceOne MDM limiting mobile devices used by patient check-in and surveys. Assisted with training of support staff on new operating procedures and newly implemented applications

Evansville

Systems Administrator +1300 end points in the United States, Canada, Mexico, and Italy. Regularly achieve uptime standards exceeding 99.5% monthly. Manage global client hardware with an emphasis on budget and optimized performance. Manage annual licensing renewal/true-up for +$300K in Engineering applications and +$300K in Microsoft Enterprise Agreements. Site administration team development w/Nagios monitoring, incident response compliance, self-management and PC/Server hardware and software configuration standards. Automated the enterprise server infrastructure to apply and reboot without interaction from remote admins to conserve labor costs and restore life balance to the remote administrators at each site. Developed shop floor hardened client windows 10 OS techniques permitting only the necessary access required to perform required job functions. Managed the growth and development of co-op team in preparation for careers in the IT field. Each tasked with various SMART goals position above their current skill set with emphasis on continuous development of new techniques and approaches to critical thinking and problem solving. Led the development of the FAQ used within the Zendesk Support solution to provide adequate self-help guides for clients as well as support staff across the enterprise. Managed Daily Support Center Operations with 98% customer satisfaction, while handling +150 new cases daily. Managed team of interns, creating individual and team objectives mirroring those of the IT department.

Worked with the lead infrastructure analyst monitoring enterprise systems, response management, policy development and compliance, and site hardware implementations in Italy and other locations in the U.S. Implemented enterprise wide Kaspersky AV solution and Flerera Flexnet Manager licensing solution. Participated in the Microsoft Audit of EA agreements, Sox Compliance auditing, Penetration test remediation, and User access audits. Supported users at a tier 2 level of support while learning SCCM, Server OS, Hyper-v, Netapp, vSphere, and data storage capacity planning.

Assist the Infrastructure Analyst with Security Compliance, Security Rights Review for SOX Compliance, Active Directory Administration, routine server maintenance, training and development of other IT Co-Ops and Support Center Operations. Continuous improvement of various operational systems within the organization.

Evansville, Indiana Area

IT support center representative, assistant to IT administrative support, time management, interdepartmental cooperation/ communication, software installation/deployment, on-call after hours support for all facilities, work closely with Infrastructure and Networking analysts to complete various tasks, security compliance for user access, asset management, hardware warranty/repair coordination

Bachelor’S Degree, Computer And Information Systems Security/Information Assurance, Graduate

Associate'S Degree, Computer Information Systems