Management professional with more than 19 years significant experience in customer service/support, retail and transportation-delivery logistics.Highly motivated, energetic professional with in-depth technical expertise delivering world-class technical support.Creative problem solver with the ability to provide practical solutions to complex business and technical challenges.Innovative leader who inspires confidence in employees by empowering them.Results oriented customer service professional specializing in “one call resolution” problem solving. Highly committed technician experienced with multiple software applications and computer operating systems including: SAP, MS Office, OS2/Warp, AS400, Rumba, Atlas, Lotus Notes, eMac, Safari and Entourage.