Matthew Schenk Email & Phone Number

Boise, Id, Us

Boise, Idaho, United States

Boise, Idaho, United States

• Oversaw a dedicated team of System Administrators and Helpdesk Personnel, ensuring streamlined operations and exceptional service delivery.• Collaborated closely with various departments and business units, aligning IT initiatives with organizational needs and goals.• Directed projects and workflows, employing Agile Scrum methodology to enhance efficiency and project success.• Orchestrated evidence gathering for rigorous compliance audits (SOC2, HITRUST, HIPAA), ensuring adherence to stringent industry standards.• Maintained a robust information security posture by vigilantly monitoring a suite of cutting-edge cybersecurity tools, promptly addressing issues and implementing preventive measures.• Managed relationships with software and hardware vendors, ensuring seamless integration and optimal performance.• Spearheaded procurement efforts, acquiring essential equipment and software to meet organizational requirements effectively.• Successfully managed annual and quarterly departmental budgets, optimizing resource allocation for maximal efficiency.• Implemented and managed user account access protocols based on the principle of least privilege, utilizing Azure Active Directory and PIM.• Strategically managed the helpdesk queue, assigning tickets to technicians based on skill sets and prioritizing based on urgency, ensuring prompt resolution.

Boise, Idaho, United States

• Administered on-premise and cloud-based (Azure) IT infrastructure. • Applied system patches to 300+ Windows and Linux servers and workstations. • Set up and configured a Mobile Device Management system (Microsoft Intune) and deployed to 200+ endpoints. • Performed periodic firewall and switch maintenance. • Performed daily security grooming using a suite of cybersecurity tools (Microsoft Sentinel, Algosec, Qualys, TrustedSite). • Remediated outstanding security violations in our Azure environment to improve our security posture. • Researched and recommended hardware and software upgrades to management that improved ease of use and security for users. • Troubleshot and resolved networking issues.• Wrote documentation for system processes and kept stored and organized in a departmental wiki. - Administered the organization's JIRA software suite.

Boise, Idaho, United States

• Supported the development, documentation, operation, troubleshooting, and deployment of the company's instrumented combat training system in support of domestic and international military contracts. • Deployed to Kenya to support the British Army's combat training exercises using the company's system. • In Kenya, I interviewed, hired, and trained a cross-national and cultural team on system functionality and setup. Configured, deployed, and administered Red Hat Enterprise Linux servers. • Set up, maintained, and troubleshot a self-contained network consisting of rapidly deployable UHF and TDMA radio towers, servers, and user nodes in remote and austere locations in Kenya to support the British Army's combat training objectives. • Minimized disruptions by troubleshooting system issues on servers, client machines, networks, and UHF radio systems.• Served as the Subject Matter Expert for Ravenswood Solution’s ORION software suite and Mobile Ground Truth System.

Boise, Idaho Area

• Provide networking/desktop support and perform server and account-maintenance tasks for on-premise and cloud-based Windows and Linux servers• Office 365 administration including Exchange Online, Teams, OneDrive, and SharePoint• Singular IT System Administrator at the company’s Idaho campus serving as the first point of contact for 50 users• Troubleshoot and solve complex IT issues in a timely manner to minimize disruptions, liaise with vendors or consultants to resolve specialized systems issues• Built a self-managed Linux-based inventory tracking system to account for $100,000 worth of IT equipment across all company locations

Boise, Idaho

• Consult with enterprise and walk-in customers on various IT-focused projects including network design and implementation, computer hardware repair, and day-to-day troubleshooting• Manage incoming communication from clients, addressing Tier-1 helpdesk issues to ensure high level of customer satisfaction• Lead support for all Mac hardware and software repairs, networking issues, and usage education for clients• Promoted from Intern to Consultant within 5 months, ahead of schedule

King'S Bay Naval Base

• Managed all shipboard strategic and tactical communications and maintained a 99.9% readiness rating • Managed the professional development of 2 personnel while providing detailed quarterly and yearly evaluation reports, monthly counseling’s and detailed career progression charts for future advancement opportunities• Coordinated with the SONAR, Fire Control, and the controlling station departments to maintain an optimal communications environment while taking into account surface contact density, weather, sea state, and intelligence reports• Developed Communications Plans in accordance with monthly communications status reports and operating area and mission restrictions • Successfully maintained 100% Communications accountability in highly variable environments• Ensured Secret and Top Secret Communications Security (COMSEC) material was properly handled, loaded and destroyed in strict accordance with COMSEC handling guidelines• Trained 6 junior personnel on submarine communications, message drafting, and electronic surveillance measures; trained 22 tasks over a 7-day period which resulted in a 90% qualification rating

Kings Bay, Georgia

• Drafted outgoing and routed all incoming message traffic, maintained and repaired complex communications and navigation equipment• Operated Common Submarine Radio Room equipment utilizing VLF/LF/MF/HF/VHF/UHF/EHF communications bands and associated equipment in accordance with tactical and strategic requirements • Conducted preventative and corrective maintenance on Common Submarine Radio Room, Type 15L periscope, and Electronic Surveillance equipment. • Managed the accountability and maintenance of $30M in organizational equipment with zero loss; resulted in a 6% reduction of fraud, waste and abuse while successfully repairing damaged equipment to free– up 22% of the annual budget• Enforced strict quality control while performing logistics maintenance on equipment to reduce budgetary constraints; troubleshot equipment failures in order to determine deficiencies and recommended upgrades• Assessed and mitigated risk during 11 high risk training exercises; resulted in a 100% safety rating