Matt Messenger Email & Phone Number

Coralville, Iowa, Us

Cedar Rapids, Iowa, Us

At Think Safe, Inc., I oversee the strategic and operational management of a leading provider of emergency response products, services, and training. In this role, I am responsible for enhancing operational efficiencies and customer satisfaction through innovative process improvements. Key achievements include: • Initiating a comprehensive overhaul of order processing and inventory systems, leading to significant enhancements in efficiency and cost reductions within the first four months. • Collaborating with major logistics partners such as UPS and FedEx to refine order shipment processes, thereby improving delivery reliability and early customer satisfaction. • Developing an LTL shipment strategy and supervising the AED assembly line to streamline operations, showcasing potential for increased logistics efficiency and assembly quality. • Implementing cross-functional team meetings and refining the order fulfillment process, setting a foundation for improved internal communication and enhanced customer experience.Through these initiatives, I aim to drive continuous improvement and maintain Think Safe’s commitment to delivering high-quality emergency response solutions.

Coralville, Iowa, Us

• Led top-tier dental education products to dominate 85% of the dental student market through strategic management and innovation.• Boosted user engagement by leading the INBDE Mastery product development, enriching the learning experience for over 500,000 users.• Achieved a 10% uplift in user conversion by realizing a product restructure in flagship offerings through agile methodologies.• Forged strategic partnerships with industry giants like the American Dental Association and Wiley Publishing, growing content acquisition by 35%.•Pioneered the full-cycle development of an innovative dental clinical product, from ideation to market launch, optimizing the product portfolio by accelerating feature release by 25%.

Coralville, Iowa, Us

• Championed the shift towards a subscription-based product model, fortifying the company’s financial backbone with a 30% boost in recurring annual revenue.• Led the acquisition and integration of products like ASVAB (military), TEAS (nursing), PTCB (pharmacy), and Real Estate, resulting in a remarkable 30% year-over-year user acquisition increase.• Spearheaded user discovery across a massive 500k user base, refining product-market fit and enhancing user satisfaction metrics by a significant 25%.• Elevated brand visibility and directly translated into a 15% annual revenue increase by forging strategic partnerships with influential social media figures.

Coralville, Iowa, Us

• Revolutionized Customer Experience by pioneering the implementation of ZenDesk, achieving a 300% surge in the Customer Success Team’s response rate and boosting overall customer satisfaction metrics.• Identified and capitalized on group sale opportunities, collaborating closely with the sales team to achieve a 20% annual revenue increment.• Enhanced communication efficiency and set a new industry standard by rolling out a new phone system, RingCentral, slashing response times by 20%.

Hired as Head Golf Professional in November of '07. Took over as GM / Director of Golf shortly thereafter. Involved in all facets of club operations. Increased membership, cafe revenue, outside outing/wedding revenue during my tenure.

Involved in all facets of the golf operation. Actively involved in developing the Junior Golf program, Women's Instruction and Clinics, as well as administering all member and outside golf events.

Worked in all facets of the golf operation. Started Outside Service/ Bag Room Attendant. Was Outside Service Supervisor. Promoted to Assistant Golf Professional.

Bachelor Of Arts (B.A.), Elementary Education And Teaching

Education record