Director - Global Pmo & Operational Excellence
United Kingdom
Director of PMO & Operational Excellence for the Merchant segment, with global responsibility, reporting on business unit health, operational improvements and governance.Double digit improvement in speed of boarding - provided support, advice, and direction to all the Leaders within the organisation, based on key metrics, KPIs, backed by data-driven recommendations for compliance and continuous improvement, creating an efficient benchmark and best practices.Double digit improvement in total ‘go lives’ of client projects - identifying, monitoring, and reporting on key business technology and process improvement initiatives, liaising within multiple internal organisations, to identify the best design and approach to support quicker onboarding of clients and delivery of services.Drove change, optimisation and energised the business – evolved, journey mapped and implemented refined and new business systems, procedures, and processes in an agile approach, to meet business objectives and targets, globally.