Matthew Shaw

Matthew Shaw Email and Phone Number

Inaugural Cruise Director @ RWS Global
Hitchin, GB
Matthew Shaw's Location
St Albans, England, United Kingdom, United Kingdom
About Matthew Shaw

With over 25 years of diverse experience in Theatre, Hotels, Cruise, and Television, I am a dynamic and reliable entertainment professional and servant leader. My career spans from the stage to senior management, with a focus on hospitality, land-based entertainment and the cruise industry.In my recent role as Entertainment Operation Delivery Manager at ted/RWS Global, I transformed entertainment offerings across multiple Marella Cruise ships, driving guest satisfaction and revenue growth through strategic programming and team synergy. Key achievements include:Bespoke Entertainment Programs: Led the design and implementation for Warner Leisure Hotels during a major refurbishment, surpassing expectations and outperforming other hotels in the brand.Cruise Industry Leadership: Spearheaded the launch of new entertainment products for Marella Cruises, managing deployments on four ships over three years, significantly enhancing guest satisfaction and onboard revenue.High-Profile Charity Events: Orchestrated successful events for Alder Hey Children’s Hospital and the Jamie Carragher 23 Foundation, securing celebrity endorsements through extensive networking.My expertise includes leadership, quality control, excellent client relations, financial management and budget creation/forecasting. I excel in project and time management, strategic planning and performance management. My approach is rooted in creativity, innovation and a commitment to continuous improvement.I am passionate about coaching and mentoring, dedicated to the development and success of my team members. I believe in delivering high-quality results that exceed client expectations and fostering strong, collaborative relationships with all stakeholders.If you are looking for a dedicated and innovative professional to lead and inspire your entertainment or hospitality projects, let's connect.

Matthew Shaw's Current Company Details
RWS Global

Rws Global

View
Inaugural Cruise Director
Hitchin, GB
Website:
rwsglobal.com
Employees:
1129
Matthew Shaw Work Experience Details
  • Rws Global
    Inaugural Cruise Director
    Rws Global
    Hitchin, Gb
  • The Experience Department
    Inaugural Cruise Director
    The Experience Department Feb 2018 - Present
    Milton Keynes, England, United Kingdom
    Start-up Cruise Director for ted across Marella fleet - establishing a dynamic department from inception, assisting in the implementation of operational frameworks, full departmental training, and product execution.
  • The Experience Department
    Cruise Operation Delivery Manager
    The Experience Department Apr 2022 - Jan 2024
    Milton Keynes, England, United Kingdom
    Responsible for the overall day-to-day delivery, support, recruitment and department management for the ted entertainment product and HQ team for Marella Explorer 2, Marella Discovery and Marella Discovery 2 Cruise Ships.Successfully upturned the customer satisfaction scores on Marella Explorer 2 in 2022 by analysing and focusing on CSQ feedback, team engagement with guests, refreshing the delivery, the balance and reset of the entertainment programming.This was achieved by viewing all areas of the ship through the eyes of the guest, optimising the customer journey and experience, implementing necessary product change, and ensuring all internal partners were working in a communicative and agile way. Project managed and implemented a new programme for the entertainment offering on Marella Discovery and Marella Discovery 2 in 2022, seeing an upturn in customer satisfaction scores and team synergy. Achieved by concentrating on guest flow, venue attendance, entertainment timings, fostering clear engagement and collaboration with onboard partners.Managed ongoing recruitment, rotation planning, shore to ship administration and coaching of the Cruise Directors, fostering effective ‘on the spot’ decision making and problem solving.
  • Cruise & Maritime Voyages
    Cruise Director
    Cruise & Maritime Voyages Mar 2018 - May 2018
    Marco Polo
    Head of Cruise Department, curating and coordinating all shipboard entertainment, strategically engaged to implement improvements to guest experience.
  • Warner Leisure Hotels
    Entertainment And Experience Manager
    Warner Leisure Hotels 2015 - 2017
    Cricket St Thomas, England, United Kingdom
    Head of Department for Entertainment and Experiences with focus on overall CSQ improvement across the property on hiring. New ideas and approach to the delivery of entertainment was introduced and in partnership with General Manager, increased revenue through strategic initiatives and effective sales tactics.
  • Saga Plc.
    Cruise Director
    Saga Plc. 2012 - 2015
    Saga Sapphire, Saga Ruby, Saga Pearl Ii
    Head of Department onboard Saga Ruby, Saga Sapphire & Saga Pearl 2
  • Matthew Shaw
    Professional Musical Theatre Performer
    Matthew Shaw 1997 - 2012
    Worldwide
    Assistant Cruise Director, Saga Cruises | April 2012 – May 2013Guest Cabaret Performer for TUI holidays, Warner Leisure Hotels, Haven & Park ResortsSpirit of Broadway World Tour – Lead Vocalist/Company ManagerCosta Cruises, NYK Cruises, Thomson Cruises, Crystal Cruises – Lead VocalistProducer & Television Presenter, Channel Television/ITV

Matthew Shaw Education Details

  • St Anselms College
    St Anselms College

Frequently Asked Questions about Matthew Shaw

What company does Matthew Shaw work for?

Matthew Shaw works for Rws Global

What is Matthew Shaw's role at the current company?

Matthew Shaw's current role is Inaugural Cruise Director.

What schools did Matthew Shaw attend?

Matthew Shaw attended St Anselms College.

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