o Operates diversified Operating Systems with direct and indirect support for customized Telehealth Solutions, DNS, Azure Deployments, and Citrix ADC configurations to maintain 150+ servers across the State of Alaska. o Accelerates procedural efficiency by configuring Windows Azure IaaS - Virtual Networks, Virtual Machines, Cloud Services, Resource Groups, SQL Databases, Logic Apps, and Web Apps.o Utilizes Atlassian Bamboo to sustain automated CI/CD pipelines.o Ensures coherence of all activities with defined policies to oversee installation, patching, configuration, troubleshooting, security, backup, disaster recovery, performance evaluating, and fine-tuning of windows and UNIX-based systems.o Develops scripts (Bash and PowerShell) on multiple environments, consisting of Test, Staging, and Production lifecycles.o Supervises operations and alleviates costs while accelerating predictability to processes and infrastructure design.o Assists a variety of teams in completing technical projects by understating Agile/Scrum concepts, ITIL processes and workflow management tools.o Collaborates with a variety of departments to ensure inter-system compatibility between medical devices and computer hardware/software.o Improves implementation, documentation, and system maintenance processes by obtaining comprehensive knowledge about custom applications and facilitating decision-making procedures while remaining abreast with project completion status.

o Met technical needs of staff by providing essential assistance for over 500 employees to deal with hardware, software, network, peripheral, and operating system issues both onsite and remotely in compliance with industry-specific best practices.o Facilitated in shifting over 40% of company for remote working, including workstation relocation, virtual machine deployment, and configuration, VOIP Configurations during global pandemic.o Communicated issues with applicable channels and enforced resolutions independently while tracking uptime for servers and client endpoint devices.o Created, modified, and deleted objects in Active Directoryo Automated day-to-day tasks and one-time job functions by developing PowerShell scripts.

o Enhanced operational efficiency by troubleshooting computer hardware and software, printing, installation, email, and operating system issues in compliance with established standards. o Fulfilled company’s internal and customer-facing equipment requirements by using Apple Configurator to provision devices. o Maximized customer satisfaction by mentoring users on technical resources, including desktops, laptops, and mobile devices. o Provided technical assistance by successfully installing and modifying computer hardware and software.

o Prepared complex reports by delivering necessary documentation on start-up, shut down, and first-level troubleshooting of processes. o Boosted job satisfaction and morale by designing training curriculum and steering training classes to assist customers regarding computer basics and Windows 10 fundamentals. o Nurtured profitable alliances by increasing product and service-related understanding of clients regarding procedures through conflict resolution skills.o Guaranteed proper installation of cables, operating systems, and appropriate software while setting up equipment for employees.

• Worked with medical vendors to ensure computer hardware met applications specifications.• Primary point of contact for in-house technical support, dealing with issues ranging from Network, Hardware, Software and peripherals. • Spent 5-10% of time researching latest technological trends and making recommendations to leadership on best practices to propel the business forward. • Built and maintained successful relationships with service providers, dealers and consumers. • Entered new patient profiles and prescriptions into medication input software system. • Communicated directly with doctors' offices via telephone, fax and email.• Provided friendly customer service at prescription drop-off and pick-up counters.• Worked closely with pharmacists and used medication input software to dispense medication safely and accurately.