Matthew Simas Email & Phone Number

Toronto, Ontario, Canada

As a trained illustrator, I have been providing clients with commissioned art and comic book covers for 8 years. To ensure satisfaction, I dig deep to understand the client’s creative vision and work collaboratively to meet their expectations. My illustrative services span: ☑️ Black and white portraits and colour portraits☑️ Fashion illustration☑️ Character design As a comic book enthusiast, I attend many conventions as a featured artist and guest panelist. Proudly, my artwork was featured during the “Best Fandom Forever” segment during the MTV Fandom Awards in 2014.Active on social media, I also draw many customers to my online shop where I sell art prints and enamel pins. Check out my website: https://www.mattsimasart.com/ If you’d like to discuss your creative vision, reach out to at mattsimasart@icloud.com

Upon joining this leading European retailor of premium luggage, I seamlessly managed multiple administrative and customer support duties. To promote a top-tier retail environment, I kept abreast on new products; conducted weekly inventory counts; regularly revamped displays to highlight most popular and enticing products; and assisted sales staff by sharing helpful product tips and tricks with customers. ☑️ Gained reputation as “The Repair Guy” by helping to coordinate customer repairs and fixing product issues on site. ☑️ Received up to 50 boxes of merchandise 3 times per week and maintained a meticulously neat and organized backroom. ☑️ Created and introduced a digital floor plan to increase ease and accuracy of inventory tracking.

Earned promotion to oversee administrative functions and provide interim supervision to up to 20 staff. Composed employee schedules with attention to availability and time-off requests. Corresponded with vendors to coordinate product learning sessions as well as repair services. Maintained filing systems. ☑️ Served up to 20 customers a day with care and enthusiasm. Asked customers probing questions and listened to answers intently to understand their desires and make appropriate recommendations. ☑️Built positive relationships with all staff, providing coaching and mentoring on sales techniques to help reach targets. ☑️ Implemented Spreadsheets and binder system to boost efficiency and ensure information was accessible for all staff. ☑️ Assisted with marketing and managing store events, including special private shopping nights and guest appearances. Concierge/ Leather RepairHolt RenfrewJul 2016 – Feb 2018 Provided a consistently excellent level of customer service to all clients by acting as their ambassador and maintaining expert knowledge of the store. Operated and trained other associates on the POS system. ☑️ Won the Holts Elite Silver and Gold Awards in 2016, and the Silver Award in 2017 for outstanding service.

Square One

• Provide a consistently excellent level of customer service to all clients by acting as their ambassador• Maintain expert knowledge of the store• Expert knowledge of POS system • In charge of all out going repairs for shoes and handbags• Following up with clients regarding their repairs and other general inquiries• Assisting with marketing events in store • Problem solving • Assisting customers with whatever inquiries they may have• Winner of Holts Elite Silver and Gold Award 2016, Silver 2017