JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

-Worked with business stakeholders to define the product boundaries that will determine the success of the solution.-Worked with the team Scrum Master to ensure the team is working toward the appropriate goals for the business at all times.-Developed user stories, process diagrams, and other models to clarify the desired solutions.-Consolidated ideas and feedback from multiple business stakeholders and serve as the single authoritative source for product direction for the development team.-Worked within the development team to implement, test, and deliver the solutions you have defined.-Communicated with and trained stakeholders to ensure successful adoption of these solutions.

Responsible for the successful delivery of client projects, which includes gathering and documenting requirements, compiling and managing the project plans and testing the product to ensure that it meets the client needs. Also responsible for developing and maintaining updated client and internal procedural documentation. - Create UI design proposals/wireframes, gather usability input, create mock-ups produce detailed feature specifications, and work closely with software developers and stakeholders to manage the implementation of these features - Gathering and analyzing user requirements, understanding and interpreting user needs and goals into design solutions (e.g., requirements gathering, process and work flow generation, interactive design, prototyping, cognitive walk-through, usability evaluation, and customer experience feedback) - Designing, prototyping, and usability testing Web user interface applications across multiple platforms - Collaborating with project teams throughout the product development process, implementing and integrating user centered design methodology - Communicating and selling human factors and user interface design principles, and ideas/design solutions to business partners and project teams - Work with all departments to ensure UI proposals satisfy business, rating, compliance, legal, performance, technical and other needs - Designing and developing usability test plans, conducting usability tests, and providing recommendations based on test results- Full Software Development/Release Cycle experience (SDLC) - Develop analysis models, diagrams and work/process flows (Visio) - Agile Methodology - Waterfall/ Agile Methodology hybrid

Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional/Technical requirements. Use Cases, GUI, Screen and Interface designs) Served as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. - Responsible for User Interface design for Customer Facing Ordering System - Analyze Web Services - Utilized SOAP UI to determine appropriate XML language - Assisted with planning, implementing, and testing systems - Wireframing Web/Ordering Pages - Full Software Development/Release Cycle experience (SDLC) - Agile Methodology

Assumed the requirements SME/SPOC leadership role of a high performance, quality driven work group that teamed with IT, end users, staff support and client acceptance testing to identify, detailed systems development and enhancement initiatives that accomplish Verizon's core service delivery and fulfillment goals for both external and internal customers. Full lifecycle management of business requirements. As a Requirements Project Lead, I was accountable for the end-to-end business and technical requirements management activities including coordination and facilitation of requirement gathering sessions, development of requirements documentation and resolution of issues and obstacles to complete project. Responsible for the development of effective and accurate business requirements documentation to support a teamed development approach with IT system requirements and development efforts. - Developed/analyzed user requirements, procedures, and problems to automate processing - Full Software Development/Release Cycle experience (SDLC) - Waterfall Methodology

Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill. Analyzed customer requirements for future products. Assessed client needs and recommended appropriate products or modifications. - Assisted customers with inquiries and provided all pertinent information - Analyzed customer requirements for future products - Demonstrated ability to establish new accounts, as well as build and maintain long term business relationships - Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service - Solved customer problems and assured satisfaction