“The secret of success is to do the common thing uncommonly well.” - John D. Rockefeller, Jr.I am a versatile and results-oriented Hospitality Expert with enthusiasm for excellence and progressive culinary skills. I possess experience in ensuring standards of continuous quality improvement and providing leadership for outstanding customer service at all levels of the organization while defining goals for future organizational performance and deciding on the tasks and use of resources needed to attain them. I can communicate goals to employees and the organization, using influence to motivate employees to achieve organizational goals. I have in-depth knowledge of their area of expertise and ability to improve performance by using analytical skills, demonstrating a commitment to deliver superior quality customer service. I can leverage expertise to introduce new concepts and strategies to drive continuous improvement and increase profitability. I have excellent Customer Relationship Management skills and recognized as out of the box thinker who develops innovative ideas for solving everyday problems more efficiently. I am an effective team leader with active coaching, training, and mentoring skills, multi-tasking capacity to work independently and in a team, and the flexibility to meet shifting goals and tight deadlines. I have outstanding verbal and written communication skills with excellent interpersonal and organizational skills to communicate and operate in a fast-paced and challenging environment with multiple departments and the public with a vision to drive the department. I am assured that my commitment to dealing with various roles and activities under high-pressure situations & tight deadlines would yield impeccable results.Areas of Expertise: Organizational Skills  Multi-Tasking  Decision Making  Problem-Solving  Adaptability  Analytical Skills  Critical Thinking Skills Outstanding Communication Skills  Translate Their Business Goals to RealityKey Events Managed: 2002 ALSD Boston Conference - 2004 Democratic National Convention - 2009 Mayors Conference