Design of short, medium and long term credit risk strategies.Analysis of debt book and customer portfolio to identify appropriate credit risk controls and mitigations.Design and delivery of credit risk rules and models.Implementation of third party software and data providers into the credit risk ecosystem.

Leading machine learning project to impact key business KPIsData, Data Visualisation and Machine Learning evangelist within the business, pushing the use of more mature self-serve analytics and machine learning / AIDelivering data systems to migrate, transform, manipulate, and derive insight from internal and external datasets. Including deriving value from internal historical customer interaction data to drive decision makingUse of SQL and Python for data engineering… Show more Leading machine learning project to impact key business KPIsData, Data Visualisation and Machine Learning evangelist within the business, pushing the use of more mature self-serve analytics and machine learning / AIDelivering data systems to migrate, transform, manipulate, and derive insight from internal and external datasets. Including deriving value from internal historical customer interaction data to drive decision makingUse of SQL and Python for data engineering and automated machine learning integrationCarrying out insight and analysis into customer behaviour, credit risk and affordabilityDesigning and delivering bespoke analysis for key external stakeholders, highlighting opportunities and recommending managed changes to market segment, affordability and credit risk policy rules and modelsDesigning rules and models to emulate and replicate lender scorecardsReverse engineering unseen data to deliver insight and assist in development of new productsProduction of performance MI and reporting to internal stakeholdersModelling and forecasting business performance, baselining, and measuring impact of change implementation.Client facing as lead credit risk / visualisation / data science / rules and models contact. Show less

Delivered a suite of data visualisation MI tools to the business; I engaged with the business to provide relevant, accurate and timely analysis on market trends, performance of risk policies and performance of debt management.Use of third-party data to enhance MI datasets for credit decision makingMigrated Risk Analytics underlying tech stack from SAS to SQL.

Built new data analytics function and embedded within Energy Reduction department.Line management responsibility for five analysts; training, mentoring & performance management.Rolled out data visualisation to the team, first team within the space to move to interactive analyticsMet with client representatives at all levels within the client organisation, understand their needs, developed solutionsManaged the delivery of detailed analytics, provided… Show more Built new data analytics function and embedded within Energy Reduction department.Line management responsibility for five analysts; training, mentoring & performance management.Rolled out data visualisation to the team, first team within the space to move to interactive analyticsMet with client representatives at all levels within the client organisation, understand their needs, developed solutionsManaged the delivery of detailed analytics, provided interpretation and insight into trends identified and recommended opportunities for process and technology change to deliver clear business benefits. Managed ‘Big Data’ including half hourly energy consumption, global weather data, and client data including occupancy, production, sales, mileage etc.Project managed the delivery of analytical works and performance dashboards for external and internal use.Built process optimisation tools to increase efficiency of data transfer between systems.Responsible for product development and liaised with other business stakeholders to deliver system improvements.Designed compliance reporting products, delivered compliance reporting internally and externally Show less

Produced the specifications for new business IT systems. Typical BA role; high level requirements, use cases, mapping out desired UX, translating technology into end user terms.

When a data problem needed solving, the CEO turned to me.I designed and delivered a data management solution for the sustainability team, allowing them to store thousands of energy bills electronically, and utilise the data to produce regulatory reports.I managed complex sub metered customer data use for internal and external re-billing purposes.

Key Responsibilities:• Led the implementation of structured processes within the team’s working methodology following our adoption of the Kanban development methodology.• Held workshops with internal stakeholders and scoped out new developments; designed solutions and drove the delivery of new models from the design to implementation.• Responded to regulatory changes and ensured that our models fulfilled the requirements of international legislation, and delivered value to our… Show more Key Responsibilities:• Led the implementation of structured processes within the team’s working methodology following our adoption of the Kanban development methodology.• Held workshops with internal stakeholders and scoped out new developments; designed solutions and drove the delivery of new models from the design to implementation.• Responded to regulatory changes and ensured that our models fulfilled the requirements of international legislation, and delivered value to our customers on a business level.Achievements:• Delivered a Excel based model to report on Nordpool gas and electricity market data allowing internal utility purchasing for clients.• In support of CRC compliance reporting, I delivered a process to capture portfolio data, capture and standardise 45 sources of utility consumption data; designed and built the data store under an SQL database; designed and built a reporting model to meet CRC reporting compliance. Show less

Key Responsibilities: • Managed the collection, analysis and key customer data in order to report on multi fuel energy consumption; and demonstrated the real terms cost savings delivered by Evolve products, installed on circa 10,000 sites across the country. I was responsible for the design of the company’s M&V plan; the methodologies by which I conducted analysis to quantify energy reduction.• Provided MI reporting to internal and external customers detailing energy usage, including… Show more Key Responsibilities: • Managed the collection, analysis and key customer data in order to report on multi fuel energy consumption; and demonstrated the real terms cost savings delivered by Evolve products, installed on circa 10,000 sites across the country. I was responsible for the design of the company’s M&V plan; the methodologies by which I conducted analysis to quantify energy reduction.• Provided MI reporting to internal and external customers detailing energy usage, including bill validation, accrual reporting, monthly consumption comparison and cumulative cost saving..• Utilised client data and weather data to conduct regression analysis on consumption trends and converted post-installation consumption data into adjusted consumption reduction figures. (i.e. savings in real terms).• Delivered bespoke reporting solutions to clients, providing the client with high quality reports at low cost. Maintained accuracy and delivery within agreed SLAs.• Assisted in the preparation and presentation of formal sales proposals.Achievements:• Successfully re-negotiated contract terms with client to turn a potential £400k loss into a £200k profit and maintained on-going relationship and commitment to future work.• Designed, planned and developed an SQL consumption store from which analysis is now conducted. Show less

Key Responsibilities:• Analysed root cause of customer contacts to the BGR call centres. • Determined the costs to the business of process failures/inefficiencies causing these contacts. • Scoped the requirements of process change, and determined the return on investment in reduced cost versus investment.• Recommended solutions to change managers within the business to secure required funding for process change.• Deputised as front office lead stakeholder in Metering… Show more Key Responsibilities:• Analysed root cause of customer contacts to the BGR call centres. • Determined the costs to the business of process failures/inefficiencies causing these contacts. • Scoped the requirements of process change, and determined the return on investment in reduced cost versus investment.• Recommended solutions to change managers within the business to secure required funding for process change.• Deputised as front office lead stakeholder in Metering Department project to eliminate missed appointments, reporting up to executive level.• Communicated requirements for change within the business and secured support on proposed process changes. Assisted various stakeholders with implementation of the required changes, attend inter-project meetings and represent contact reduction team.• Designed and delivered MI reporting to show the impact of contact and repeat contact reduction initiatives Achievements:• Delivered savings of £350k+ per annum to Centrica through identification of root cause of missed metering appointments• Delivered an temporary solution to a broken internal data flow process to work around exception causing problems, until a full scale solution could be deployed by the IT department, saving £360k Show less