• Leverage existing accounts to ensure owners and buyers are taking advantage of the full upside potential within all Diversco business lines. • Prospect for new business by creating accurate proposals and fair pricing in a manner that keeps an open dialogue, making it simple to be recommended to other industry business partners.

• Provided operations direction and daily supervision oversight to Team Leads, Lead Cashiers, Loss Prevention, Inventory Control, and Seasonal Team Members to ensure exceptional services. Developed and implemented strategies for achieving weekly and monthly operational goals assigned to the store, including the development, analysis, and implementation of the staffing, training, and payroll hours.

• Delivered comprehensive support to the store manager in all facets of store-wide leadership and operations including planning, sales, P&L control, day-to-day operations, merchandise management, staffing, training, and leadership development. Provided direction and coaching to 3 support managers and up to 120 peak-season associates with full accountability for store-wide sales of approximately $28M.• Provided key contributions that included hiring and development strategies, streamlining inefficient processes, and improving vendor partnerships to better align with company goals and customer feedback. These contributions drove the store from $21.4M to $26.9M in annual sales volume by 2016, a remarkable +25.7% improvement over 3 years.• Participated in recruiting, on-boarding, and training 20-30 seasonal associates each year – averaged 75% retention, with many of these associates being promoted to higher levels in the company.