Responsible for the effective management of customer orders from receipt to dispatch, as well as follow the customer flow all the way through to invoice paymentEstablish workflows and maintain business data and its integrity in the ERP system and ensure all customer orders and inquiries are managed in a professional and businesslike manner Understand and develop the Quality Standard requirements of the Customer Service department. First point of contact for customers and maintained constant communication with headquarters Functions included project management, order fulfillment, finance, service, sales and administrative and even janitorial duties could be a part of my day's taskInternational Shipping and Receiving Created new warehouse including two secure 25’x 20’ inventory rooms with Bin Locations and FIFO processesCreated an inventory control process for budget management and a process for ordering re-stockManagement and coordination of the office staff and scheduling. As acting Office Manager the first few months, I found and hired services needed for the building's upkeep and regular maintenance. Worked alongside the Service Managers and the individual teams and personnel providing the services as well as inventorying all supplies requested to complete these tasks. Transform original building, including warehouse, from a generic rectangle to a high tech facility with a high-end lobby, a front entrance that will impress any visitor and a VIP tour that boasts of our progress to date. I renovated the building and had installed a security system with key card access doors, 24/7 security monitoring, electric front gate to secure parking with access by transponder and auto opens as pre-approved vehicles approachEvent Coordinator: Planned TWO BBQ's, ONE Air Show Party and an off-site Team Building event for our service teams to compete in challenges simultaneously in 5 different states

Manage Client Operations through sales cycle: Generate Quotes, PO analysis, Design and Manufacturing through to Packaging, Shipping and Delivery. Once booked order ships, invoice customer according to company SOP’s. Act as liaison between Account Managers and customers, verifying before booking that communications have been clear, expectations are understood, order details accurate for a realistic delivery date. Create quotes for AM’s as well as handling direct RFQ’s from customers. Receive PO’s via email, confirm correct pricing, terms, date, etc., and book orders in ERP system. Strategize every order, proactively consider possible setbacks, and come up with probable resolutions. Meet with production manager each morning to strategize the following days production run and discuss priority orders or recent escalations. Build trusting relationships with customers through professional communication and complete transparency. Desire to do whatever may be needed to keep order on schedule and delivery date as promised. Maintaining close contact with client and, if requested, reporting progress as often as needed to put client at ease. Develop client’s confidence by delivering direct and speedy support, or reassurance, via email, text or phone.Coordinate with planning to monitor inventory in ERP system and escalate concerns if supply seems suspect or questionable. Physically assist planning manager with manually checking inventory if deemed necessary. Work as conduit between Client and Design Team, understand the client’s specific needs while recognizing the design teams’ concerns. Help moderate while both parties work together and find an acceptable solution. Once resolved book order in ERP and inform planning of supply needs. Monitor results and be aware of each order's progress and position in the processing cycle to confirm schedule is accurate. Using internal WIP reports to keep eyes on all orders not shipped and investigate if necessary.

Manage Quote to Cash online of Business Projects based on SOPManage several Account Manager’s, from UK, Canada and US, keeping opportunities in compliance with standard SOP and weekly CRM (Customer Relationship Management) reports updated, current and in compliance. Used ERP software to monitor, work with planning and create reports on product availability.Work closely with sales reps, account managers and clients in managing ongoing and respectful relationships.Charging and reconciling A/R Invoices and sending receipts via emailSample and Demo Management for Client Services, Business Development and CustomersSupported Account Managers for Specific Customers with Customer Specific Client Email inboxes/phone linesRMA Management with Client and cross functional teams including RMA teamManage QLA (Quote Line Analysis) 89%+ and coordinate with supply chain and AM’s CRM reportingEnsure SOP documents are created and followed per Standard Operating ProceduresReporting based on Client Services or Customer Request including: Client Run Rate, Global Inventory, Sales and Quote Line analysisCommunicated clearly and effectively in order to build strong customer relationships Running Cross Functional Variety of Meetings including: Planning with Material Analysis, Product trainings, Creating process documents for internal teams and product development teamsScanning and filing documents while Maintaining an accurate and logical filing systemCoordinating all sales and delivery of product with customers, clients and account managers and acting as first contact for customer support and services.

Reported directly to President of Oasis Sales, Inc.Daily Sales and Invoicing A/P entries into Quickbooks and SalesForceAccurately process all orders to ensure that all proper discounts, special pricing and/or terms, and shipping details are applied to all orders including review/acceptance of Govt. orders.Communicate via phone and email with account managers and customers to confirm details of order.Deliver support to sales team and act as liaison between account managers and internal departments while keeping AM’s CRM reports in compliance with Oasis guidelines.Delivered software licenses and ensured all customers were acting within the software EULA agreementFirst point of contact for all customer support and responsible for building strong customer relationships and trustManage the sales cycle including but not limited to; credit analysis, order entry, invoicing and collectionsReview and verify order information and shipping destinations to ensure 100% accuracyHandle inbound and outbound calls/emails with the objective of collecting on past due invoicesResearch, analyze, and settle all customer billing disputesMaintain up to date records at all times to meet company complianceProvide marketing support; specifically researching companies in various markets to gather information on company logistics, mission statements, contact information, etc.Training all new hires in sales processes and procedures to keep business ethical and efficient.Created an accurate and logical filing system for keeping correct and exact records of all sales and customers.

Supervised 25 employees in a high-volume production and packaging environment.Cross trained on each piece of machinery in each department to improve manufacturing production and quality.Created training programs focusing on processes and procedures.Proficient in driving manufacturing, product quality and safety.Implemented processes to monitor and increase production yields.Developed strategies and scheduling to improve production efficiency and reduce overtime.