Matthew Smithson Email & Phone Number

Eugene, Or, Us

Tacoma, Wa, Us

Vail, Colorado, Us

Addison, Texas, Us

* Coached and developed nine Center Operations Directors and 95 front line staff members to execute company objectives and grow Southern Colorado marketshare.* Facilitated the acquisition and transition of OccMed Colorado while retaining over 90% of our competitors clientele.* Managed 27 million dollar revenue budget.* Collaborated across disciplines to drive revenue and increase efficiency in order to exceed goals and grow EBITDA by 6% year over year to a current margin of 34.6%.* Utilized market knowledge to construct budgetary reports for individual centers as well as the region to ensure growth goals are exceeded and EBITDA goals are aligned.* Led quarterly leadership meetings to drive confluence towards goals across medical, therapy, and operational disciplines.* Reduced total clinic turn around times from 83 minutes to 59 minutes through process improvement, increased training and appropriate staffing models.* Increased patient satisfaction by 21% to achieve the highest score in the Central Region and above company average.* Improved staffing efficiencies to reduce total personnel costs by over $94,000 from 2016 to 2017.* Reduced non personnel costs by $223,000 over prior year by vendor negotiation and coaching of leaders.* Primary contact for largest Colorado clients to ensure revenue retention, including, the City and County of Denver, Amazon, and United Airlines.

Addison, Texas, Us

* Assumed full operational responsibilities of Grand Rapids, MI market while managing an acute center and specialist program in Detroit market.* Facilitated successful relocation of Alpine, MI center in four week timeline.* Presenter and point of contact for all national revisions and additions to standard operational procedures for Michigan market.* Actively worked with area leadership team to calibrate statewide talent and identify areas of opportunity.* Primary Trainer for all Michigan Center Operations Directors and Assistant Center Operation Directors.* Effectively managed staffing efficiencies in order to maximize profits, while maintaining NPS scores.* Provided Operational guidance and support for quarterly colleague meetings in Both Detroit and Grand Rapids.* Collaborated with area leadership team to construct engagement activities for Michigan leaders.* Actively coordinated training and hardware preparation for successful marker wide electronic medical record rollout.

Addison, Texas, Us

* Managed over six million dollar revenue budget, ending 2014 over 33% EBITDA.* Raised NPS scores to highest in the state of Michigan and above national average.* Orchestrated the relocation of the Novi facility, as well as the closure of an underperforming center.* Maintained all licensure and compliance with national and state accrediting entities, receiving a 100% rating through each audit.* Negotiated multiple vender contracts to maximize center profits and optimize received services.* Responsible for client management and retention of all local and national employers in area, raising retention rates to well above national average.* Increased revenue 16% year over year.* Led a team of employees to highest 8% of employee engagement throughout Humana and Concentra corporation.* Mentored multiple colleagues on client retention, account management, and data analysis.

Us

* Responsible for day to day management and coordination of a staff of sixty plus employees, including CNA’s LPN’s and RN’s.* Operational manager for ongoing research program contracted through Rutgers University.* Primary contact for all clients to ensure needs are met and expectations exceeded.* Processed all payroll documentation, as well as nursing notes, and clinical time sheets on a weekly basis to ensure all employees were compensated and invoices could be distributed.* Point of contact to all corporate partners for provisional staffing needs, training, and clinic coordination.* Audited all client and employee files so that documentation is current, correct, and in compliance with statewide and national guidelines.* Scheduled and conduct all staff annual reviews in order to keep documents current and to address any employment concerns, as well as to praise exceptional conduct.

* Led a staff of forty eight mental health professionals through daily routines and crisis situations.* Instrumental in the interview, hiring, and training process for all employees under my supervision.* Routinely provided payroll documentation, as well as monthly budget reports on time, and below allotted amount.* Provided individual and group supervision to all employees in order to lead team members to be the most productive in billing within the organization.* Responsible for performance evaluations of all employees under my supervision. In lieu of evaluations, tasked with monitoring and aiding staff on self improvements.* Leader of regular meetings with team members to ensure consistency amongst staff, as well as to creatively engineer more effective strategies to assist employees to succeed.