Scrum Master for a Talent Acquisition & Diversity Agile Team aimed at attracting and retaining new and diverse talent.Agile Team member working to improve the overall on boarding experience for our Financial Advisors, Field Office Staff and Home Office Associates.Worked on the development and implementation of a new Client Relationship Management tool (CRM).Worked on the development and implementation of document imaging system that integrates with outside companies selling company products.Worked on improving recruiting and transition process for established reps changing Broker Dealers. Worked on improvement of field leader compenstation programs and benefits. Worked on tele-underwriting process improvements.Worked on improving the recruiting and compensation programs for new recruits and representatives.

Recieved, reviewed and documented user requests to determine best practices and solutions to business process and technology related problems. Facilited the implementation of solutions to meet end user’s needs.Worked on the development of detailed business requirements and functional specifications.Worked on the development and execution of test plans in support of Quality Assurance testing. Worked closey with testing content team to identify, categorize and mitigate issues identified.  Developed new workflow procedures and guidelines for new IT programs and systems. Worked on the implementation of new Change Management Program to aid company with SAS compliance. 

Developed Computer Based Training courses.Worked to develop and implement a Computer Based Training (CBT) development life cycle.Worked to develop, design and implement standardized Computer Based Training storyboards, interfaces and QA processes.Developed guidelines and documents for requesting reports from a learning management database.