Matthew Stackhouse Email & Phone Number

Montoursville

Williamsport, Pennsylvania Area

• Full-service Vendor providing print materials, Collection Development services and circulation-ready products for the Educational, Academic and Public Library markets
• Strategically targeted new accounts and managed complex sales cycle/account details, ordering trends and customer care through intelligent planning and execution in PA Territory
• Presented need-customized solutions for the acquisition of materials in high-level onsite meetings with key Public Library and University contacts, such as Library Directors, Administrator Coordinators, Collection.
• Worked closely with Library Acquisitions to set up interface between Bibz.com and the library’s ILS
• Planned, coordinated and trained Library Collection Development/Acquisitions teams on use of web-based selection/ordering tool: Bibz.com
• Initiated relationships with city/county procurement contacts for new building projects

Williamsport, Pennsylvania Area

• Full-service Vendor providing print materials, Collection Development services and circulation-ready products for the Educational, Academic and Public Library markets
• Actively provided Customer Service phone support to Public and Academic Libraries nationwide
• Called on targeted prospective customers to increase business in a given territory
• Strategized with Outside Sales Team Member partners to address customer concerns and problem-solve specific issues as well as to target particular areas of the territories
• Served as liaison between customer and internal departments at Brodart to act as voice of the customer and determine best solutions for library requests/needs/issues

Scranton, PA

• Shipping specialist focused on cost-effective, small package delivery serving business/residential customers through the United States
• Managed 7 full and part time managers, 5 clerical staff team members and over 60 package handlers daily
• Responsible for all dock operations including staffing and retention
• Trained all managers, clerical team members and package handlers
• Ensured focus on safe practices while running operations productively and cost-effectively
• Instilled a sense of providing the best customer service in the industry to our customers in all team members

Harrisburg, Pennsylvania Area

• Shipping specialist focused on cost-effective, small package delivery serving business/residential customers through the United States
• Supervised up to 30 package handlers daily
• Trained all new package handler team members
• Educated on safety procedure and proper lifting technique education
• Directed new package handlers on new employee procedures
• Served as a team mentor for all personal trainees worked with throughout their time with FedEx Ground