Matthew Stackhouse Email & Phone Number

Montoursville

Williamsport, Pennsylvania Area

Full-service Vendor providing print materials, Collection Development services and circulation-ready products for the Educational, Academic and Public Library markets• Strategically targeted new accounts and managed complex sales cycle/account details, ordering trends and customer care through intelligent planning and execution in PA Territory• Presented need-customized solutions for the acquisition of materials in high-level onsite meetings with key Public Library and University contacts, such as Library Directors, Administrator Coordinators, Collection Development teams and Technical Services staff • Worked closely with Library Acquisitions to set up interface between Bibz.com and the library’s ILS• Planned, coordinated and trained Library Collection Development/Acquisitions teams on use of web-based selection/ordering tool: Bibz.com• Initiated relationships with city/county procurement contacts for new building projects• Monitors competitor products, sales and marketing activities and new strategies• Establishes relationships with industry influencers and key customers/prospects• Actively worked at State, Regional, Specialty and National conferences • Studied library trends such as territory specific budgetary constraints, staffing issues, and new library plans• Train current and new customers to fully utilize all Brodart offerings most effectively to solve libraries needs

Williamsport, Pennsylvania Area

Full-service Vendor providing print materials, Collection Development services and circulation-ready products for the Educational, Academic and Public Library markets• Actively provided Customer Service phone support to Public and Academic Libraries nationwide• Called on targeted prospective customers to increase business in a given territory• Strategized with Outside Sales Team Member partners to address customer concerns and problem-solve specific issues as well as to target particular areas of the territories• Served as liaison between customer and internal departments at Brodart to act as voice of the customer and determine best solutions for library requests/needs/issues

Scranton, Pa

Shipping specialist focused on cost-effective, small package delivery serving business/residential customers through the United States • Managed 7 full and part time managers, 5 clerical staff team members and over 60 package handlers daily• Responsible for all dock operations including staffing and retention• Trained all managers, clerical team members and package handlers• Ensured focus on safe practices while running operations productively and cost-effectively• Instilled a sense of providing the best customer service in the industry to our customers in all team members

Harrisburg, Pennsylvania Area

Shipping specialist focused on cost-effective, small package delivery serving business/residential customers through the United States • Supervised up to 30 package handlers daily• Trained all new package handler team members• Educated on safety procedure and proper lifting technique education• Directed new package handlers on new employee procedures• Served as a team mentor for all personal trainees worked with throughout their time with FedEx Ground• Received “Rookie of the Year” service manager for Harrisburg Hub in 2004