Our mission is to provide a state-of-the-art solution to allow vending business owners to increase efficiency and lower costs through the use of intelligent vending software, training based on expert industry knowledge, and simplified reporting of essential business data..I lead the company's operations and interactions between departments & have a leadership roles in client acquisition, marketing, and finance.

Video Production of Legal Proceedings for Civil and Criminal Proceedings Including: Depositions/Hearings/Site Inspections/Vehicle Inspection/IME/CME.Online wholesaling and retail operations.

• Managed Customer Relations, Lab Production, IT, Shipping/Receiving, and Field Service Collectors for an Inc. 500 Toxicology Lab• Lead employees across 5 divisions in 2 labs, 2 corporate offices, and dozens of clients sites in ten states• Lead the creation of the customer service department• Created best practices/training manuals for multiple business functions• Drove process improvements on specimen holds, shipping process, lab work flow, and resource allocation across multiple functions.• Hiring Manager for all Customer Service, Shipping, IT, and Field Service personnel.• Negotiated co-marketing agreements with other labs for Toxicology, PGX (DNA), and Cytology sales to increase access to regional and national market shares.

Call Center Director for Advanced Radiology Scheduling Services provided through US Imaging Network.• Lead contact center through employee development, technology, recruiting, telephony, workforce management, employee relations, Learning/Development and process improvement.• Managed growth from 29 FTE in two departments to over 150 FTE in 6 departments located in two states.• Lead changes that resulted in a 27% increase in Patient Satisfaction results.• Designed and Implemented Variable Compensation Program.• Project Manager for Implementation of new ACD, Dialer, QA, and WFM software suites.• Managed site expenses, vendor, property management, and staffing agency relations.• Drove 43% increase in outbound call effectiveness through metric refocusing and performance management• Re-engineered employee incentive and bonus programs to more accurately impact KPIs.

Search Engine Optimization testing and Audio Matching Testing for Project Yukon.

• Lead unit to consistently exceed business sales targets on 2nd Mortgages as well as other asset and liability products totaling 1.4 million dollars per year net profit. • Exceeded revenue targets consistently with net earnings of $105.23 per operational hour and increased overall client satisfaction by 20%.• Established Direct Bank Sales units consisting of 100 Personal Bankers from start-up to production including IT setup, staffing, sales metrics, marketing and back-office integration.• Redesigned, tested and executed sales compensation plan for 300 Personal Bankers resulting in a 26% increase in first-year revenue and a 20% operational cost reduction division-wide. • Recruited, interviewed, and hired employees; ensured departmental progression during start-up phases of our business. • Reengineered interview process achieving a 75% retention of employees hired in a 12-month period.• Built and developed the top sales team in the #1 ranked site across the division for 16 consecutive quarters.• Operational Group Lead on Federal Reserve Regulatory compliance, sales efficiency and funding/booking revenue. • Achieved 95% leadership satisfaction resulting in a sustained 29% increase over business average. • Trained over 800 new hires on Respect At Work policy as primary facilitator for Tampa site• Process and Implementation Owner for Schedule creation for Tampa Officer In Charge process from 2009 to the present.• Coordinator for all shift bids and schedule releases to staffing for Tampa Direct Bank Sales unit from 2007 to the present.

• Participated in the development and growth of the Tampa Site call center to 800 Sales and Service employees.• Managed and developed two separate group 20 sales associates who were underperforming to lead each to be consistently among the top 5 out of 88 teams in North America.• Managed site audit requirements on five different KPI metrics.• Selected as a pilot team for new Simplicity Card Product support.

Supervised Team of 17-20 Retention Associates for Verizon DSL Internet Service.My unit exceeded 25% retention rate goal every month.

- Project Manager for the creation of, and then Unit Manager of Escalation Team - Project Manager for the Vision System Help - Developed and maintained MS Access databases including Web based GUI’s.- Managed Executive Resolution complaints for Florida Region