Matthew Stamatakis Email & Phone Number

Athens, Attiki, Greece

Handling agents of multiple languages and markets with a max of 140 and 12 languages.Day-to-day monitoring of key performance indicators.Supervisor Coaching and Development.Certified for Lean 6σ Yellow BeltWe are creating and running multiple successful 6σ projects for project internal and external KPIs.Dealing with multiple billing models (FTE, Productive Hour, Minute, combinations of these according to dates and milestones)Operational trend and performance analysis.I am creating reports, graphs, in-depth data analysis, and presenting the findings to CCM, Lob director & Client.Financial analysis of team performance and suggestions for growth.Performing interviews with potential candidates.Selection of Supervisors when necessary.Collaborating with Supportive functions and HR to resolve any occurring issue and to present Management and Clients with insights, in-depth data analysis, and innovative ideas.Completion of various other tasks as requested by the management.

Athens, Attiki, Greece

Supervising a total of 22 AgentsDay-to-day monitoring of key performance indicators.Agent and team coaching.Team schedule management.Operational trend and performance analysis.Creating reports, graphs, in-depth data analysis, and presenting the findings to the management.Financial analysis of team performance and suggestions for growth.Performing interviews with potential candidates.Completion of various other tasks as requested by the management

Athens, Attiki, Greece

Techincal Support agent for a leading IT security company.Phone agent and Backup Web agent for the French DepartmentPhone agent and Web agent for the Italian DepartmentBackup Phone and Web agent for the English DepartmentBackup Phone and Web agent for the Greek DepartmentBackup for other departments in English.

Athens, Attiki, Greece

The company was an importer in Greece for an Italian coffee company.Responsible for communicating with the Italian company in matters regarding orders, offers, payments and technical issues.Responsible for sales of coffee products throughout Greece.Preparation of offers and regular communication with the customers for timely supply and care for the delivery of products.Warehouse Manager (stock management and sourcing).Translation of the Italian website in Greek.

Athens, Attiki, Greece

Completed a total of 8 10kW roof projects. Prepared the applications for more than 30 parks of a total power of 400 kW. Responsible for communication with foreign companies and producers of photovoltaic panels in order issues, offers, payments, and technical issues.Drawing of feasibility studies regarding the installation-production output of panels, preparing of the relative dossiers for DEDDIE and follow-up.Supervised the PV park projects from application to client delivery.Evaluation and selection of subcontractors and suppliers.After-sales service and maintenance-repairing of photovoltaic parks.

Athens, Attiki, Greece

Completed a total of 15 10kW roof projects and 2 20kW normal parks. Prepared the applications for more than 60 parks of a total power of 4 MW. Responsible for communication with foreign companies and producers of photovoltaic panels in order issues, offers, payments, and technical issues.Drawing of feasibility studies regarding the installation-production output of panels, preparing of the relative dossiers for DEDDIE and follow-up.Supervised the PV park projects from application to client delivery.Evaluation and selection of subcontractors and suppliers.After-sales service and maintenance-repairing of photovoltaic parks.

Athens, Attiki, Greece

Sales of construction materials (retail and wholesale). Communication and management (evaluation of needs and delivery time schedule) of wholesale clients. Evaluation and selection of construction materials suppliers. Responsible for the supply of materials according to the needs of projects underway. Retail Client meetings to determine needs and optimize delivery schedule as well as material selection.

Athens, Attiki, Greece

Warehouse Manager for both the Sales part of the company and the construction part.Maintaining relations with domestic and foreign providers.Handling all the import process, delivery organization, and on-site warehouse management.Arranging the equipment and material flow,Handling all payments and deciding the payment schedules to suppliers together with accounting.

Athens, Attiki, Greece

Assistant Manager of the company's Purchasing department. Participation in the study and submission of tenders for turn-key projects both foreign and domestic projects. Point of contact for all foreign suppliers and participating in Client meetings to discuss changes, amendments, and improvements of the project or tender. Finding and evaluating suppliers. Ordering materials and delivery control. Following up and ensuring that timetables are respected. Warehouse management. Subcontractor meetings and selection.

Athens, Attiki, Greece

Assistant worksite manager in manufacturing of an office complex in Piraeus area.Responsible for monitoring work progress, subcontractors, and drawing of progress certifications for their payment. Ensuring timetables are respected and updated according to amendments. Ordering and receiving materials and collaborating with the various company departments (Purchasing, Accounting, and Engineering). Maintained Client relations with on-site supervisors and participating in contract amendment drafts.

Athens, Attiki, Greece

I worked at the IAAF Athletics World Championship in the support secretariat of the major news agencies (Associated Press, Reuters FPA, EPA), interpreting and distributing texts and photographic material. I used my Native and acquired language skills, as well as computer and people skills, in my everyday tasks.