Main sales representative in the Lynchburg division. Job title also has branched into managing a technical support role since October 1st.

As the Sales/Support Manager at Track Your Truck, Inc., I led a cross-functional team dedicated to exceeding customer acquisition, retention, andsatisfaction targets. My role involved managing sales operations, includingprospecting, client relationship management, and closing deals, ensuringthat monthly sales quotas were consistently surpassed. I implementedtailored sales strategies that drove product visibility and expanded ourcustomer base, contributing to sustained growth across key markets.Additionally, I designed and executed customer success initiatives,fostering long-term client loyalty by enhancing service delivery, expeditingissue resolution, and optimizing customer experience.My hands-on approach extended to overseeing daily office and shippingoperations, improving overall efficiency, and creating seamless logisticalprocesses. By maintaining robust client relationships, I ensured that ourcustomer satisfaction and retention rates remained exceptionally high.Through data analysis and performance tracking, I identified areas ofimprovement, refining support processes to better meet customer needs.Key Achievements:• Maintained a very high customer retention rate, significantly contributing tothe company’s sustained revenue growth.• Exceeded sales quotas by 20% year-over-year, driving substantial companyrevenue growth.• Delivered product training to internal teams and customers, ensuringoptimal use of tracking solutions.• Spearheaded cross-functional team leadership, leading to promotion withinfive years to manage sales, support, retention, and marketing teams.Key Skills:• Customer Success Strategy | Sales Team Leadership | Customer RelationshipManagement | Conflict Resolution, Data Analysis & Reporting | ProcessOptimization | Vendor & Client Relationship Management