Matthew Stares Email & Phone Number

Cranbourne, Victoria, Australia

Mornington, Victoria, Australia

Introduction to Behavioral Optometry and Visual Therapy, continual improvementon the clinical aspects of Optometry (OCT VFT ETC). Introduction to Optos DRI andZeiss Visufit technology.

Dingley, Victoria, Australia

Continual improvement and training in Optical Dispensing,introductions to more advanced conversation techniques as well as more in depth dispensing techniques and processes

Hobart, Tasmania, Australia

Hobart and Surrounding AreaIn addition to the sales role that I initially believed this to be, I have been introducedto the Optical industry. During my time with Eyelines I have gained experience inboth the retail and mechanical sides of optics as well as an appreciation for thedetail, accuracy and precision required to manufacture quality optical lenses.Frame selection and facial considerations - ProficientZeiss lens design and use - ProficientI am also comfortable with Essilor lenses and have some experience withSafety brands like ShamirLens Focimetry (Manual and Automatic) - ProficientFacial measurements - Proficient with a manual approach and PupilometerLens fitting into, full rim, nylon and rimless frame - ProficientAlthough not Cert IV Qualified currently, I believe that I am comfortable if notProficient in many forms of lens dispensing including Single Vision, Bifocals,Progressive lens designs and A-typical Prescription. I have had some exposure toPrism within a Rx and consider this to be my next goal to feel comfortable with.

Hobart

In addition to providing excellent customer service and support, this role has allowedme to further develop my time management and multitasking skills throughcross training as the stores floor manager (greeting and organising customersto see the appropriate consultant to ensure optimal in-store experience.).Further to this I have had the opportunity to expand my self starting abilities anddedication to learning by becoming the stores’ ambassador to Google.

Altona,Victoria

This is a customer service based role involving rostering for a wide variety of clients (companies) as well as servicing large numbers of people from a variety of backgrounds. As part of the rostering service I am required to build and disseminate rosters as well as taking ADHOC and ASAP (less than 2hrs notice) orders requiring high levels of prioritising, multitasking and accurate and creative problem solving.In addition to the day to rostering, I am required to contact casual staff members to confirm attendance for shifts as well as conducting safety calls to ensure WHS.While at Chandler Macleod I played a large role in implementing a new process for tracking outstanding tasks using the Microsoft Lync communication software.

Melbourne Learning Academy

This is was initially a secondment which developed in to an official position from May 2013 during which I am responsible for the creation and development of operational documents, control a budget of $1000 for stationery items, daily and ad hoc customer service (internal and external agencies), liaising with and assisting senior management, creation and filing of student records within Trim software, assistance with on boarding of new courses and front desk duties as required.

While training with Airservices Australia I have gained knowledge in multiple fields of study within the aviation industry including, meteorology, aviation law, communications, air traffic services and aeronautical information services practices and procedures and flight navigation and conduct procedures.In addition to this I have learnt and developed skills in multi tasking and organisation, stress and conflict management and production of accurate and timely results under pressure

Conducted day to day servicing of customers at a store level including complaints handling and conflict management as well as technical and diagnostic services. Further to this I worked along side the internal customer care team both in Australia and overseas.In addition I attended product launches and manufacturer information nights to then educate staff in plan and product knowledge.

Certificate Iv, Optical Dispensing, Credit

Adv. Diploma, Systems Engineering, Partial Completion (Statement Of Results)

Cert Iii Information Technology, Software Aplications

Certificate Iii Information Technology (Software Applications ), Victorian Certificate Of Education