Matthew Stefancic Email & Phone Number

Cheswick, Pennsylvania, United States

The Customer Service Manager at Trulite Glass and Aluminum Solutions, is a Senior-level position that provides leadership and management to a customer service support organization servicing products and services. Executes business strategy and processes to adapt and support customer requirements. Initiates and/or implements corrective action for complex customers and issues as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Identifies and contributes with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service "package" will be developed as a team program in conjunction with the project manager, customer service representative, order entry, and sales representatives. Manages and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite's Platinum customer service levels are maintained.

Export, Pennsylvania

The Specialist in Custom WindowsAs a renowned expert in the art and engineering of vinyl profiles, VENTANA USA® has over 35 years of experience bending hundreds of profiles for various products in different industries. Our continued commitment to quality, innovation, and customer service has maintained us as a leader in the markets we serve.Overseeing daily operations for the Fence, Deck, Railing, Pool Deck Drain and Accessories, & Lightcovers including but not limited to multi-channel communications, quote and order entry, pricing,

Tarentum, Pa

As a firefighter -To prevent or minimize the loss of life, damage to the environment and loss of property from the adverse affects of fire, medical emergencies, and hazardous conditions.

Allegheny County, Tarentum, Pa 15084

As President - The President is head of the Administrative Branch, having command authority of the conduct of company business and supporting programs; but also working closely with the Executive Branch and the Operational Branch for the good of the Department. The President may delegate duties as necessary for the conduct of business; but responsibility may not be delegated. The President presides at all meetings of the corporation, to control the orderly and disciplined conduct of meetings, require a majority participation of voting members on all issues or declare the issue lost, to reject personal or offensive speech, and to cast deciding vote in case of tie on questions requiring majority vote. The President ensures that voting members are kept informed of important activities of all three branches of management and that issues affecting the corporate body are reserved responsibilities of the voting members. The President shall appoint a chaplain and may appoint or assign members and committees for promotion, public relations, sergeant of arms, financial programs, historical records, etc. for the good of the Department; with advice and counsel for the fire chief and trustees.

Tarentum, Pennsylvania, United States

Drive Apparatus - Safely operate or drive any fire department apparatus or emergency vehicle. Specifictasks include:• Adjust driving speed for weather, traffic, and other road conditions.• Utilize defensive driving techniques while driving apparatus.• Drive apparatus in emergency situations.• Utilize all required safety equipment (e.g., seat belts, mirrors) while driving apparatus.• Observe, where applicable, all traffic laws while driving apparatus.• Drive apparatus through spaces with limited clearance (e.g., narrow streets or alleys).• Alter route to adjust for traffic or other conditions.• Drive apparatus in non-emergency situations.• Drive apparatus, knowing when normal shifting should occur.• Park apparatus by backing into the station house with spotters.• Spot Apparatus - Properly spot various apparatus (engine, aerial ladder, rescue, etc.) at fire and emergency scenes. Perform Pumping Operations - Operate the various equipment associated with pumping apparatus andperform pumping operations at the fireground. Specific tasks include:• Conduct daily functional safety check of apparatus.• Read gauges and adjust controls to develop and maintain desired pressure and volume.• Determine hydraulic calculations to set pump pressure, including hose appliances and adapters.• Determine pressures required for a given operation using the department pump chart.• Analyze and correct malfunctions of pumping apparatus at fire scene.• Monitor pumping apparatus during pumping operations.• Recognize engine capacity limitations.• Operate hydraulic pumps.• Open and close valves on the engine.• Operate pump in relay as supply or attack engine.• Set up and perform foam operations.• Determine available flow from water source. • Flush and refill pump and booster tank.• Assist in conducting hose tests.• Operation of manual overrides.Respond to Alarms - Prepare for and respond to fires, medical emergencies, traffic accidents, and otheremergency situations.

Wexford, Pennsylvania

Project Consultant working with home improvements. I'm driven to succeed and do everything in my power to help each customer with their home improvements by providing the best products in the industry and backing each of those products with a lifetime warranty on the product and the labor. My company is a small Growing Business doing roughly 6-7 million a year in sales and climbing. We sell quality Windows, Roofing, Siding, Doors, Decks, and more. We stand strong behind our products with a full lifetime warranty on all labor and materials! That's unheard of in our line of business. 3rd generation company that's debt free. We will be here to back our warranties and have full time dedicated service and support staff as well to make this a solid commitment to each one of our customers.

Oakmont, Pa 15139

Attracts potential customers and serves current customers by answering product and service questions; suggesting information about other products and services; providing product and service information; resolving product and service problems.Opens customer accounts by recording account information. Maintains customer records by updating account information. Maintains call center database by entering information. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Answers inquiries by clarifying desired information; researching, locating, and providing information. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; researching, exploring, selecting, and explaining the best solution to solve the problem with alternative solutions; expediting correction or adjustment; following up to ensure resolution.Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Tarentum, Pa 15084