Led product modernization initiative to deliver high value features required by clients and partners.• Recognized as “2023 Celebrate U People Leader Award” winner for impact on team and company after being nominated by my teams. Gained consensus on how to approach initiative with leadership and domain architects.• Managed international team of 22 engineers and test engineers to estimate scope, plan program, and ensure successful delivery of event-based microservice product to over 7,000 clients. Partnered with Product, User Experience, and Client Research teams to optimize product experiences for web and mobile offerings. Leveraged AI tools to reduce time to complete certain tasks by 50-85%.• Collaborated with leadership across 5 domains to align roadmaps, manage dependencies, and resolve conflicts. Managed change from Kanban to Scrum to align with other departments while still delivering more than 15 features per year.

Managed core development team to deliver product features for clients and partners.• Collaborated with 36 teams to deliver an impactful enhancement requested by a critical client. Reached across domains to ensure upgrade was delivered with the highest level of quality and with the client directly to ensure all requirements were met.• Learned new microservice platform to deliver a critical integration feature for UKG Pro. Consulted with Pay Team to create a 3rd Party Pay Import solution that reduced custom hours by 18% per year. Advised solution architects on complex projects and product enhancements.• Strategized with leadership on how to leverage modern platform to deliver extensible solutions in lieu of delivering in-product customizations. Grew Accelerated Product Development Team internationally with the department’s first team in India.

Managed technical consulting teams to successfully complete HCM system implementation projects ranging from $25,000 to $3,000,000 in revenue.• Created new revenue stream for department by developing reusable solutions that can be deployed to individual tenants. Reduced code maintenance costs because only a single instance needed to be maintained per template.• Expanded offerings to include APIs, automated imports, and extensible solutions that were delivered with the product. Automated system features by creating configurable and scalable solutions to replace manual business code maintenance tasks. • Delivered 8,000-hour project for a major client go-live with only 2 minor issues reported after go-live. Collaborated with core teams to deliver features and enhancements instead of custom solutions.• Exceeded revenue and client satisfaction targets every year by aligning team goals to business milestones and frequently communicating with team members. Provided team clear visibility to financial impact of their work to increase engagement and job satisfaction.• Adopted agile (Kanban) practices to improve cycle time of team. Collaborated with business and technical leadership to ensure client success in activating new products. • Led cross-functional teams to design holistic solutions for over 100 clients. Transitioned teams to consulting approach in order to better understand business problems and implement customized solutions.

Designed holistic solutions for system implementation projects to activate new accounts.• Managed 22,000-hour project by managing expectations vertically and providing timely guidance to clients. Guided client through upgrades and go-live successfully.• Solutioned and estimated scope for service requests. Coordinated projects across Services, Business Intelligence, Integrations, and Development teams. Triaged and resolved reported issues to client’s satisfaction.• Wrote SQL jobs to automate mass updates of code attributes and reduce manual effort. Collaborated on product integration between HR and WFM systems to optimize performance and reliability.

Managed and wrote systems to optimize university resources.• Developed programming techniques to improve resource use and development time by 40-90%. Trained team members to improve efficiency of coding, documentation and maintenance.• Consolidated processes to decrease State Board of Governors reporting system resources by 70% while also removing the need for manual adjustments. Served on team that designed and created the University of Florida’s Enterprise Systems website.• Received 2012 Prudential Davis Productivity Award for sustained innovation as member of Enterprise Systems team.