Matthew Stolf Email & Phone Number

North York, Ontario, Canada

North York, Ontario, Canada

• Providing technical support to end-users in a timely and efficient manner• Resolving hardware and software issues for desktops, laptops, printers, and other peripherals• Troubleshooting network connectivity issues for wired and wireless devices• Managing user accounts, passwords, and access permissions• Monitoring and responding to service requests and incidents within established service level agreements (SLAs)• Documenting and tracking issues, resolutions, and user feedback in a ticketing system• Collaborating with other IT teams to resolve complex issues and escalate to appropriate parties when necessary• Developing and maintaining knowledge base articles, user guides, and other support documentation• Providing training and guidance to end-users on IT policies, procedures, and best practices• Maintaining hardware and software inventory, and coordinating equipment replacement and upgrades as needed

Mississauga, Ontario, Canada

• Managing inventory levels through the store product database (SAP) and providing data entry and record maintenance into the store database• Streamlining the effective use of the store’s signage computer program and mobile handheld system; providing IT support to employees who require assistance• Ensuring excellent and efficient customer service, including handling phone calls and inquiries from customers and vendors• Working directly with members of other departments, store management, and vendors to ensure maximal quality in team building, leadership, and interdepartmental communication• Training other team members with strong knowledge and sharing my skills

Bachelor Of Arts - Ba, Specialized Honours, Information Technology

Activities and Societies: Co-op Program

Bachelor Of Science - Bs, Computer Science

High School Diploma