Matthew Sutcliffe Email and Phone Number
Matthew Sutcliffe work email
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Matthew Sutcliffe personal email
I am passionate about developing skillsets and creating impactful learning experiences for students. With a diverse background spanning multiple sectors, from hospitality to education, I bring a unique perspective and a proven track record of managing projects and driving results.My expertise lies in designing, delivering, and evaluating university-wide programs that enhance student employability. I have successfully led the development and implementation of a comprehensive employability program at the University of Sheffield, reaching thousands of students and equipping them with the necessary skills for success. Additionally, I have excelled in fostering strong relationships with key stakeholders, ensuring tailored support is available and actively engaging students in the program.In previous roles, I have demonstrated my ability to adapt to changing market dynamics by developing online courses on employability, effectively reaching a wide student population. My experience in team management, both within academic settings and the corporate world, has developed my leadership skills and allowed me to create training programs that drive performance and productivity. I take pride in my strategic mindset and have a proven ability to identify development opportunities and implement tailored professional development plans.Key Achievements:- Led the development and delivery of a university-wide employability program, impacting thousands of students- Successfully rebranded and revitalised two failing pubs, resulting in a significant increase in revenue- Designed and implemented a training program for an inbound call center, enabling new hires to achieve performance targets within two weeks- Managed international teams while obtaining an instructor qualification in snowboarding
University Of Sheffield Careers Service
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Employability Adviser (Enterprise)University Of Sheffield Careers Service Apr 2019 - PresentSheffield, United KingdomDelivered 1:1 coaching for students of all levels across the universityDeveloped a skills and employability education program which was offered to the entire student populationAdapted approach when needed to account for the changing market by developing online courses on employability which reached over 1000 studentsBuilt strong relationships with key stakeholders across the university to ensure bespoke support is available, resulting in greater engagement with the employability programAnalysed student feedback and engagement to guide our offer, reporting findings to senior leaders through reports and presentationsLed on identifying development opportunities within the Advisor team through needs based assessments, resulting in an annual plan of professional development being delivered in house
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Residence Life CoordinatorThe University Of Sheffield Jun 2016 - Apr 2019Sheffield, United KingdomWelfare support for students living in University accommodation.Managed a team of up to 15 student workers responsible for mentoring within the accommodation.Liased with key members of staff across a number of different student accommodations to ensure that onbrand and effective service was delivered at all times in line with The University's strategic plan.Undertook continual professional development including ASSIST suicide prevention and Mental Health First AID -
New Sites/Assistant ManagerPortland House Nov 2015 - Jun 2016Key player in the design of a new and microbar, assisting in the product selection, recruitment and on brand training.Personally responsible in identifying key areas of product knowledge needed for employees to stay on brand and the organisation of the training needed. Responsible for the rebranding and promotion of the bar involving ;Interviewing and training of staff to work as the face of various brands.Uniform and advertising design.Creating new workplace practices to manage and exceed customer expectations.Appointed as new sites manager at Little Pub Group after 10 months, responsible for the recruitment ,on brand training and development of staff for a number of different sites, all catering for different target markets.Have shown an ability to successfully adapt to new environments, identifying key features of each site and the products and skills needed to become a successful customer destination.
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Deputy Team LeaderRoyal Bank Of Scotland Dec 2013 - Apr 2015RotherhamDeputy manager of inbound telephony team within a newly created centre dealing with new business contacts. Responsibility for the development and delivery of the training program for all new starters, resulting in targets being met within two weeks of commencing employment.Created materials and processes delivering a proven increase in productivity on the telephony team. Materials which have been rolled out throughout the centre.Successfully managed peers during team manager’s absence, identifying areas needed for improvement and developing results proven strategies that have since been adopted on manager’s return -
Deputy Manager / New Sites ManagerThe Little Pub Group Jul 2012 - Dec 2013WinchesterKey player in the redesign of failing bars, assisting in the product selection, recruitment and on brand training.Personally responsible in identifying key areas of product knowledge needed for employees to stay on brand and the organisation of the training needed. Responsible for the rebranding and promotion of the bar involving ;Interviewing and training of staff to work as the face of various brands.Uniform and advertising design.Creating new workplace practices to manage and exceed customer expectations.Appointed as new sites manager after 10 months, responsible for the on brand training and development of staff for a number of different sites, all catering for different target markets.Have shown an ability to successfully adapt to new environments, identifying key features of each site and the products and skills needed to become a successful customer destination.
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Matalo / Tour GuideEuropean Waterways Ltd Apr 2011 - Jul 2012Canal Du Midi, Languedoc, FranceLead tour guide and matelo for high end luxury cruise company based in the South of France.Responsible for the research, design and delivery of bespoke historic and geographical tours for a number of locations in the South of France, providing a product fit for purpose and value for money. Often needing to provide bespoke tours to meet the needs of clients, working to tight deadlines.Required excellent time management to meet a strict schedule involving the transport, delivery of tours and logistics involved in catering for clients on a 24 hours basis.Successfully managed crew members during the Captain’s absence, organising the schedule of four crew members and eight guests over seven day periods. -
Bar ManagerBar Bush Nov 2010 - Apr 2012Les Gets, FranceManaged front of house for a small aprés bar in the French Alps.Responsible for the development of a new client base, successfully attracting those who were visiting for holiday and those who lived within the resort.Worked directly with the owner to create efficient working practices, identifying peak times and high volume products.Proven results shown from an increase in turnover year on year from previous owners.
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Interim Bar ManagerThe Green Man Aug 2010 - Dec 2010Winchester
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Head Boarding House Counsellor / TeacherCollege Du Leman Aug 2008 - May 2010Versoix, SwitzerlandLed staff within a boarding house for 27 teenage boys, providing clear instructions on what was expected whilst still maintaining a successful working environment.Completed a two year training program aimed at introducing Positive Discipline (Behavioural Management) into the classroom/boarding house with allowing me to successfully redesign and introduce ne and effective behavioural practices to improve student engagement within the school that were adopted campus wide.Led international trips consisting of up to 12 teenagers adhering to very tight deadlines and budgets.Developed excellent time management from having a specific amount of information to convey in a strict timeline within the classroom and on tours.
Matthew Sutcliffe Skills
Matthew Sutcliffe Education Details
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Secondary Education And Teaching -
Lancaster Royal Grammar SchoolGcse/A Level
Frequently Asked Questions about Matthew Sutcliffe
What company does Matthew Sutcliffe work for?
Matthew Sutcliffe works for University Of Sheffield Careers Service
What is Matthew Sutcliffe's role at the current company?
Matthew Sutcliffe's current role is Employability Advisor | Student Engagement & Skill Development | Driving success with tailored employability programs for thousands of students | Experienced in hospitality to education sectors.
What is Matthew Sutcliffe's email address?
Matthew Sutcliffe's email address is ma****@****rbs.com
What schools did Matthew Sutcliffe attend?
Matthew Sutcliffe attended University Of Newcastle-Upon-Tyne, Durham University, Lancaster Royal Grammar School.
What are some of Matthew Sutcliffe's interests?
Matthew Sutcliffe has interest in Social Services, Children, Environment, Education, Science And Technology, Health.
What skills is Matthew Sutcliffe known for?
Matthew Sutcliffe has skills like Event Management, Customer Service, Time Management, Teaching, Photography, Powerpoint, Microsoft Office, Research, Facebook, Marketing, Tourism, Leadership.
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