Matthew Suttle Email & Phone Number

Frankfort, Illinois, United States

-Providing friendly, personal customer-service -Accurately processing varied types of financial transactions.-Strictly following policy and procedure to ensure safeguarding of cash, monetary instruments, and customer financial information.-Engaging customers or non-customers about a wide range of retail products offered by Wintrust to better facilitate their financial needs.-Attending local community events or after hour meetings to discuss the different financial benefits that Wintrust has for a variety of consumers, including personal, small business, and larger business banking.

New Lenox, Illinois, United States

• Responsible for all animal inventory and care. • Schedule, train, and organize staff to provide best fit for customer transactions and maintaining proper health of animals.• Oversaw Department’s budgeted sales goals, gross margin, inventory levels and supply costs.• Responsible for opening and closing the store, preparing end-of-day reports and cash depos-its.• Engage and communicate with customers regarding products that best meet their animal care needs.• Assist GM in planning out location changes and general organizational aspects and goals.• Helped increase profits by promoting current sales and promotions to staff and customers.

Chicago Heights, Il ; Orland Park, Il

• Manage and organize staff to provide best fit for amount of business.• Responsible for training and motivating staff to optimize service to guests.• Help increase profits by teaching staff sales techniques and incentives sales through an employee rewards program.• Responsible for maintaining the functionality of all digital projectors and other equipment for one of the top-producing movie theaters in Illinois.• Process payroll through Kronos software and submit to Corporate.• Handle large-volume of cash, balance the accounts, and submit deposits.• Locate potential job candidates through Taleo and interview candidates for theater positions, focusing on bringing in customer-friendly individuals.• Conduct orientations of new hires in company procedure and process hiring paperwork, such as I-9’s and payroll forms, in accordance with HR policies.• Conduct performance reviews of staff.• Order and track inventory levels for a diverse set of products to meet company budgetary goals and objectives.• Order marketing materials and organize displays throughout building.• Answer guest questions/concerns in person, email, or over the phone, always looking for ways within company policies to ensure positive experiences and keep patronage of customers.• Pour alcoholic beverages for customers.• Prepare and cook food items by use of flat-top grill and fryer.

Joliet, Il

• Process casino chips and credits for cash to the customer.• Redeem coupons for customers.• Issue lines of credit in checking and slot markers for customers.• Process credit advances for customers.• Open, maintain and close an assigned window throughout a shift.• Maintains all state and company regulations.• Provide fast, accurate, and friendly service.

Bachelor'S Degree, Multi/Interdisciplinary Studies

Graduated with a Minor in Management: • Includes courses conductive to success in a business setting, including Human Resource Management.

Associate Of Arts (A.A.)

• High Honors