Matthew Symonds Email & Phone Number

Slough, Gb

Windsor, England, United Kingdom

Responsibilities: End to end project management and successful delivery of a number of small tomedium projects  Accounts creation via internal tools (ACE, JIRA, Confluence) Assigned projects status tracking and reporting  Scheduling & leading kick-off meetings Management of projects and resources in line with Profitero processes Create and update project plans, resolve project and resource conflicts Ensure planning is completed as per agreed deadlines… Show more Responsibilities: End to end project management and successful delivery of a number of small tomedium projects  Accounts creation via internal tools (ACE, JIRA, Confluence) Assigned projects status tracking and reporting  Scheduling & leading kick-off meetings Management of projects and resources in line with Profitero processes Create and update project plans, resolve project and resource conflicts Ensure planning is completed as per agreed deadlines and implementation timelinesare communicated to clients and internal stakeholders Serve as point-person across internal teams (Sales, Support, Insight, AccountManagement) on technical related questions and issues from customers Validate accuracy of customer accounts and ensure existing quality checks arefollowed Lead internal status reviews and clearly document assignments and deadlines Recommend and introduce process improvements Show less

Maidenhead, England, United Kingdom

Responsible for the delivery of projects that support the business strategy, from businesscase through to initiation, requirement analysis, design, build, testing, implementation andclosure. Managing key stakeholders through the full project delivery lifecycle to deliver toplan, on time and within budget.Facilitate project-related team meetings (i.e.kick-offs, status, internal/client reviews, etc.),and communicate action steps to the broader team. Produce executive level… Show more Responsible for the delivery of projects that support the business strategy, from businesscase through to initiation, requirement analysis, design, build, testing, implementation andclosure. Managing key stakeholders through the full project delivery lifecycle to deliver toplan, on time and within budget.Facilitate project-related team meetings (i.e.kick-offs, status, internal/client reviews, etc.),and communicate action steps to the broader team. Produce executive level and team statusupdates that highlight risks/assumptions/issues and dependencies, clearly and concisely.Build strong working relationships with local, International and Global stakeholders toensure all Projects are delivered successfully with full business engagement. Show less

Guildford, England, United Kingdom

Role Responsibilities:Assisting with the smooth running of projects by supporting Project Managers through the operation of their processes, and the co-ordination of business management actions and activities.• Stakeholder Management - Liaising with customers and communicating with internal & external stakeholders at all levels as well as building and maintaining internal and client relationships.• Project Administration - Maintaining spreadsheets and databases as well as… Show more Role Responsibilities:Assisting with the smooth running of projects by supporting Project Managers through the operation of their processes, and the co-ordination of business management actions and activities.• Stakeholder Management - Liaising with customers and communicating with internal & external stakeholders at all levels as well as building and maintaining internal and client relationships.• Project Administration - Maintaining spreadsheets and databases as well as project documentation and completing vital regular reporting that will be visible at all levels within the business.• Resource Management - Assisting the PMO with ensuring that the correct resource is assigned to the project through the appropriate project resourcing and scheduling system.• Project Management – Responsible for end-to-end delivery on smaller projects assigned to me as well as providing support to larger active projects.• Project Support - Any other project support as and when required. Show less

Reading, United Kingdom

Responsible for end-to-end project delivery inclusive of scope, project initiation, project planning, resourcing, change and risk management as well as project closure.• Scoping - Ensure that the project is correctly scoped upon completion of a feasibility assessment with the sales teams, safeguarding that associated costs and delivery timeframes are agreed upfront managing expectations.• Project Start-up – Initiating and leading project kick off’s with the client and relevant sales… Show more Responsible for end-to-end project delivery inclusive of scope, project initiation, project planning, resourcing, change and risk management as well as project closure.• Scoping - Ensure that the project is correctly scoped upon completion of a feasibility assessment with the sales teams, safeguarding that associated costs and delivery timeframes are agreed upfront managing expectations.• Project Start-up – Initiating and leading project kick off’s with the client and relevant sales persons in order to validate statements of works and set out direction of travel, as well as defining rules of engagement upfront.• Resource Management – Ensure that the correct resource is assigned to the project through the appropriate project resourcing and scheduling system, defining RACI model to showcase resource pools & skillset necessary to deliver the project successfully.• RAIDO Management – formal management and recording of risks, issues, assumptions, dependencies and opportunities as part of day-to-day responsibilities.• Project Closure – formal project closure is carried out with key supporting documents, finance insights and satisfaction survey with the client to make sure that final solution is fit for purpose. Show less

Slough, England, United Kingdom

Roles and Responsibilities • Problem solving – Answering calls and listening to the customer’s needs to provide a solution to the problem. Sometimes tasks would entail calls which have already logged therefore I have to work with the information given and provide a solution and, if needed, liaise with the customer to source more information. If a solution could not be immediately offered, a suitable workaround would be provided until a fix could be found.• Communication – Communication… Show more Roles and Responsibilities • Problem solving – Answering calls and listening to the customer’s needs to provide a solution to the problem. Sometimes tasks would entail calls which have already logged therefore I have to work with the information given and provide a solution and, if needed, liaise with the customer to source more information. If a solution could not be immediately offered, a suitable workaround would be provided until a fix could be found.• Communication – Communication skills need to be clear and precise in order to get as much information as possible from the customer, therefore have developed ways of asking questions to get the information required. • Team player – The role involved shift work, there is a handover process where information needs to be passed to the next shift therefore work was documented and information passed over to ensure the team continued effectively. • Flexible working – The nature of the job meant that not all requests were known, therefore, flexibility would be needed when working, especially when business Show less

Roles and Responsibilities • Installation and Configuration: Responsible for installing and configuring interactive touch screens in locations across the UK. This role also involved building PC’s and making sure the correct operating system and drivers were installed and tested.• Projects: Outsourcing the company’s business class email to a hosted exchange server. This required liaising with the supplier and directors in order to agree costs and ensuring there was a smooth migration… Show more Roles and Responsibilities • Installation and Configuration: Responsible for installing and configuring interactive touch screens in locations across the UK. This role also involved building PC’s and making sure the correct operating system and drivers were installed and tested.• Projects: Outsourcing the company’s business class email to a hosted exchange server. This required liaising with the supplier and directors in order to agree costs and ensuring there was a smooth migration without any disruption to users. • Technical support: Solving any IT issues that arose within the company. I have been the on-site technician for a high profile client in London during the Olympics. Show less

Cookham, England, United Kingdom

Roles and Responsibilities – Events Assistant• Management of the events inbox and calls to the events office: responding to queries within agreed SLA’s. • Sales and Promotions: Selling the venue space to potential customers by taking them around the venue, creating promotional posters and brochures from pre-designed templates and answering any questions they made have. This required knowledge of what is and isn’t possible within the venue space, catering department and the rest of the… Show more Roles and Responsibilities – Events Assistant• Management of the events inbox and calls to the events office: responding to queries within agreed SLA’s. • Sales and Promotions: Selling the venue space to potential customers by taking them around the venue, creating promotional posters and brochures from pre-designed templates and answering any questions they made have. This required knowledge of what is and isn’t possible within the venue space, catering department and the rest of the hotel. • Stakeholder management: Managed a number of stakeholders to ensure that they had all the information they needed to set up the event. This would mean liaising with the catering department on food and service, the maintenance team on the equipment set up and the administration team on confirming the event is charged for and of event invoiced correctly.• Events Co-ordination: During the events I would be in attendance to ensure it ran on time and the customers’ needs were being met. If the customers’ needs weren’t being met then I would be responsible for solving any issues and liaising with the different departments to ensure it was being dealt with as quickly as possible. Roles and responsibilities – Assistant IT support This role was a supportive role to the main in branch IT technician – This included any holiday or weekend cover and support during busy events.• Network connectivity: Support to users who couldn’t connect to the John Lewis network.• Configuration: To ensure that AV and IT equipment was set up, configured and ready to use before the conference or events had started.• Troubleshooting: Solve any IT queries that the branch may have had and if needed liaised with the central IT department to solve the issue. • Call Logging: Raising any issues in Service Now. • Remote Assistance: In working remotely from the main IT department to problem solve which meant having to follow instructions over the phone. Show less

Cookham, England, United Kingdom